Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Murilo Pacheco Magalhaes

Murilo Pacheco Magalhaes

Madrid

Summary

Diligent Operations Manager with proven track record in optimizing operational processes and driving business growth. Demonstrated success in implementing strategic initiatives, fostering team collaboration, and improving organizational efficiency. Utilized strong leadership and problem-solving skills to streamline operations and deliver consistent results.

Overview

19
19
years of professional experience
1
1
Certification

Work History

HEAD OF OPERATIONS

ÍLIA DIGITAL
12.2020 - Current

Control projects expenses and operational costs;

  • Overall management of revenues: planning and forecasting;
  • Design and implement improvements to assure process optimization;
  • Comply and execute defined strategies according to the company's KPIs;
  • Promote the quality of services and achievement of results;
  • Minimize identified threats in certain projects, through a constant risk mapping and monitoring;
  • Monitor, stimulate and promote a high performance to the managed teams;

PROJECT LEADER

AIS DIGITAL
11.2019 - 11.2020
  • Interface with the client to understand and collect their needs, create a business plan and implement product solutions, considering systemic impacts and relevant data.
  • Plan product life cycles according to budget predictions.
  • Intermediate with C-level and Sales team to align and formulate business proposals.
  • Gather functional and non-functional product requirements.
  • Create system scope documents.

PROJECT MANAGER

CAST GROUP
02.2019 - 10.2019
  • Business Intelligence Project Management based on specific assisted operation services using Informatica Suite tools
  • Coordination and guidance: team of 4 people working with specific ETL and BI projects.

PROJECT MANAGER

TGV
12.2017 - 01.2019
  • Business Intelligence Project Management, based on the support and maintenance of Informatica Suite tools (PowerCenter, Data Quality and Identity Resolution) and on specific assisted operation services.
  • Coordination and guidance: team of 5 people working with specific BI projects using Informatica Suite products.

OPERATIONS MANAGER

DIEBOLD NIXDORF
01.2017 - 10.2017
  • Coordination and guidance: team of 10 people working with the deployment of services and portfolio of products related to online fraud detection.
  • Coordination and orientation: team of 7 people working in business support activities and solutions, detection, analysis and fraud combat, allocated in large banking customers.
  • Management and project tracking for large and medium-sized bank customers, defining strategies to combat fraud, based on rules, analysis and detection, as well as coordinating the support and maintenance of contract solutions.
  • Management and team coordination, guiding the implementation activities, in addition to: validate and manage vacation and training demands for higher approval, conduct performance evaluation, identify need for personnel and conduct selection, prepare and monitor annual budget execution and collaborate in the definition of strategic planning.
  • Conduct internal staff training and support necessary training to customers.
  • Define and implement improvements related to the area of expertise as well as action plans linked to the area.

QUALITY AND OPERATIONS MANAGER

GAS TECNOLOGIA
01.2015 - 12.2016

Coordination and guidance: team of 25 people working in quality control of online fraud detection products, quality assurance and implementation of products and services of the online fraud detection portfolio.

  • Management and team coordination, guiding the implementation activities, in addition to: validate and manage vacation and training demands for higher approval, conduct performance evaluation, identify need for personnel and conduct selection, prepare and monitor annual budget execution and collaborate in the definition of strategic planning.
  • Conduct internal staff training and support necessary training to customers.
  • Define and implement improvements related to the area of expertise as well as action plans linked to the area.
  • ACTIVITIES CONDUCTED

SUPPORT AND QUALITY MANAGER

GAS TECNOLOGIA
07.2012 - 12.2014
  • Coordination and guidance: team of 30 people (20 in Brasilia - DF and 10 in Volta Redonda - RJ) from the quality control area, responsible to validate technical aspects of the online fraud detection products, quality assurance and implementation of products and services.
  • Management and team coordination, guiding the implementation activities, in addition to: validate and manage vacation and training demands for higher approval, conduct performance evaluation, identify need for personnel and conduct selection, prepare and monitor annual budget execution and collaborate in the definition of strategic planning.
  • Conduct internal staff training and support necessary training to customers.
  • Define and implement improvements related to the area of expertise as well as action plans linked to the area.

SOFTWARE ANALYST

ELDORADO RESEARCH INSTITUTE OF
05.2010 - 06.2012
  • SCRUM - Certified Scrum Master DW in BI and Android projects (Media Sync), acting as facilitator of the project in order to remove blockages and improve team performance at every Sprint;
  • SCRUM - Certified Product Owner in Android project (Media Sync), acting as an internal customer, in order to validate the team work’s results to meet the objectives of each Sprint;
  • Quality Assurance - Analysis and testing in DW / BI project, defining strategies for execution of ETL testing (virtualized and / or remote environments) by automating regression testing and validating the project builds (monitoring and validating baselines and branches). Became the leader of the QA team in September 2011;
  • Test Analyst - Analysis and testing in Android project, verifying application stability, correctness of necessary features and simulating the daily use through regression tests, always checking compliance to the specifications;

TEST ANALYST

TEST FACTORY - TATA CONSULTANCY SERVICES
06.2007 - 04.2010
  • Testers team management to meet customer requirements within specific time frame;
  • Monitoring the implementation of testing requirements requested by the customer;
  • Alignment with Project Teams in the event of discrepancies between what was specified and that has been developed (functional misalignment), raising risks, mitigating impacts on existing processes (new and changed) within the business rules;
  • Strategies for running tests in controlled environments, with integration between the following systems: provisioning, configuration, maintenance and sales of products and services used and marketed by Brasil Telecom and Oi Telecom, and integration testing between the systems of the two companies;
  • Preparation of test cases following the functional specifications defined by the customer;
  • Preparation of service order by setting effort in hours and monetary values for the scope of each request, in separate steps (prior to testing, the testing itself and validation and completion of testing), also described by activities;
  • Preparation of testing request for proposals, covering all activities of the Test Factory;
  • Preparation of test schedule, describing the dates of each stage of the integrated test from the initial planning and preparation to the validation with the applicant users (client Oi Telecom);

JAVA DEVELOPER

SOFTWARE FACTORY - TATA CONSULTANCY SERVICES
03.2007 - 05.2007

Java Development for VISANET Module of Registration (JSP, AJAX, Javascript and Hibernate);

JAVA DEVELOPER

SOFTWARE FACTORY - CTIS
11.2006 - 03.2007
  • Development of POST OFFICE System Module (SARA) in Java Swing;

Education

MBA - PAEX - Partners for Excellence

DOM CABRAL FOUNDATION
Brasilia
06.2016

Postgraduate - Software Project Management

UNIEURO
Brasilia
03.2011

Bachelor - Computer Science

Catholic University of Brasilia
Brasilia
06.2007

Skills

  • Operations management
  • Business analysis
  • Organizational development
  • Cross-functional coordination
  • Team leadership
  • Strategic planning
  • Customer relations
  • Performance improvements
  • P&L management
  • Customer service
  • Performance evaluation and monitoring
  • Business forecasting

Certification

  • Certified Scrum Master;
  • Certified Scrum Product Owner;

Languages

English - Fluent on reading, writing and speech;
English Proficiency Test - University of Michigan;
Spanish - Fluent on reading, writing and speech;

Timeline

HEAD OF OPERATIONS

ÍLIA DIGITAL
12.2020 - Current

PROJECT LEADER

AIS DIGITAL
11.2019 - 11.2020

PROJECT MANAGER

CAST GROUP
02.2019 - 10.2019

PROJECT MANAGER

TGV
12.2017 - 01.2019

OPERATIONS MANAGER

DIEBOLD NIXDORF
01.2017 - 10.2017

QUALITY AND OPERATIONS MANAGER

GAS TECNOLOGIA
01.2015 - 12.2016

SUPPORT AND QUALITY MANAGER

GAS TECNOLOGIA
07.2012 - 12.2014

SOFTWARE ANALYST

ELDORADO RESEARCH INSTITUTE OF
05.2010 - 06.2012

TEST ANALYST

TEST FACTORY - TATA CONSULTANCY SERVICES
06.2007 - 04.2010

JAVA DEVELOPER

SOFTWARE FACTORY - TATA CONSULTANCY SERVICES
03.2007 - 05.2007

JAVA DEVELOPER

SOFTWARE FACTORY - CTIS
11.2006 - 03.2007

MBA - PAEX - Partners for Excellence

DOM CABRAL FOUNDATION

Postgraduate - Software Project Management

UNIEURO

Bachelor - Computer Science

Catholic University of Brasilia
Murilo Pacheco Magalhaes