Mukhululi Muswelanto
Harare
Summary
Hardworking Sommelier skilled in sales, communication and organization. Experienced at building customer base and improving overall wine offerings. Committed to food and beverage safety.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Jr Stateroom Steward
Princess Cruise Line
04.2022 - Current
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Replenished guest room water glasses, toiletries, and paper products.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Wine Steward
Qatar Distribution Company QATAR AIRWAYS
07.2018 - 04.2022
- Coordinated wine selection and restocking for cellar with over many bottles.
- Represented establishment professionally with guests and earned consistent repeat and referral business.
- Coordinated wine selection and restocking for cellar with over quantity bottles.
- Set up wine tastings to bring in business and promote special offerings.
- Managed cellar and beverage storage maintenance to prevent inventory spoilage.
Server
Halfway House Inn
03.2014 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
No Degree - WSET LEVEL 3 IN WINES
KZN School of Wines.
South AfricaNo Degree - WSET Level 2 in Wines
Wine & Spirit Education Trust
United Kingdom08.2023
Bachelor of Science - Business Administration
Midlands State University Zimbabwe
Gweru, Zimbabwe08.2019
Skills
- POS Inventory System Operation
- Billing and Payment Processing
- Portion Control
- Exceptional Customer Service
Certification
- Wset Level 2 in Wines - 2023
Languages
English
Advanced (C1)
Timeline
Jr Stateroom Steward
Princess Cruise Line
04.2022 - Current
Wine Steward
Qatar Distribution Company QATAR AIRWAYS
07.2018 - 04.2022
Server
Halfway House Inn
03.2014 - 02.2017
No Degree - WSET LEVEL 3 IN WINES
KZN School of Wines.
No Degree - WSET Level 2 in Wines
Wine & Spirit Education Trust
Bachelor of Science - Business Administration
Midlands State University Zimbabwe
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