Muhammad Rameez Khan
Barcelona,B
Summary
Experienced supply chain and logistics professional with over 5 years of experience in B2B and B2C, warehousing, SaaS, and marketplace operations. Thrives in fast-paced startup environments, excels in driving vertical and city expansion, optimizing processes, and delivering data-driven insights. Passionate about continuous improvement, bringing a performance-focused approach to operational success.
Overview
5
5
years of professional experience
Work History
Senior Operations Lead
Zaraye Digital Services
01.2023 - 09.2024
- Managed 10,000+ shipments (LTL & FTL) nationwide, reducing delivery costs by 50% through strategic negotiations and onboarding efficient 3PL providers.
- Pioneered Logistics as a Service (LAAS), generating $3,000 monthly revenue, diversifying company's income streams.
- Implemented a robust KYC mechanism for credit-seeking buyers, reducing fraud, delays, and default risks by 90%.
- Developed a customer support dashboard that improved visibility, achieving a 60% customer retention rate and reactivating 20% of inactive customers.
- Designed and implemented analytical dashboards to monitor operational performance, logistics capacity planning, including KPI targets, delivery tracking, and cost variance analysis.
Operations Lead
Zaraye Digital Services
12.2021 - 12.2022
- Launched four categories across five cities, establishing supply chain and introducing efficient warehousing solutions to optimize operations and reduce costs.
- Designed 'Zortal,' a SaaS ERP, from scratch, crucial for processing all of Zaraye's transactions, with a GMV of $2M USD.
- Collaborated with renowned logistics vendors to provide intercity transportation at rates 20% below the market average, enhancing cost efficiency and increasing customer satisfaction.
- implemented a Logistics Planning Model incorporating route optimization, capacity management, and pricing strategies, significantly reducing transportation costs and improving resource utilization by 25%.
- Led team members stationed across four cities, achieving the company's second highest Employee Net Performance score, demonstrating strong leadership and management skills.
Operations Associate
GoZayaan
04.2021 - 10.2021
- Successfully onboarded 70+ tour operators across Pakistan, enhancing the company's travel offerings and expanding its partner network.
- Led the acquisition of 100+ accommodation partners, streamlining inventory management and enriching the service portfolio.
- Increased commission margins from 12% to 16%, resulting in improved profitability and vendor satisfaction.
- Developed a vendor support channel to resolve issues promptly and initiated a monthly vendor performance report to assess vendor performance and identify areas for improvement.
- Expertly managed contracts, ensuring compliance with terms and conditions while negotiating favorable agreements to benefit the organization.
Operations Executive
SWVL
11.2019 - 03.2021
- Developed vehicle placement process, reducing cancellation rates by 15% and improving efficiency.
- Successfully onboarded a fleet of 500+ vehicles, ensuring optimal availability and operational efficiency.
- Oversaw daily operations of 1,600+ rides, efficiently serving both B2B and B2C customers to ensure seamless transportation.
Education
MBA - International e-Supply Chain Management
Barcelona Executive Business School
Barcelona, Spain06-2025
BBA - Supply Chain Management
Bahria University
Pakistan08-2019
Skills
- Logistics Management
- Warehouse Operations
- Supply Chain Modelling
- Cost Optimization
- Negotiations
- Performance Tracking
- Data Analysis
- ERP
- Cross-functional Collaboration
- Continuous Improvement
- Excel & Powerpoint
- Figma & Google Diagram
Languages
English
Timeline
Senior Operations Lead
Zaraye Digital Services
01.2023 - 09.2024
Operations Lead
Zaraye Digital Services
12.2021 - 12.2022
Operations Associate
GoZayaan
04.2021 - 10.2021
Operations Executive
SWVL
11.2019 - 03.2021
MBA - International e-Supply Chain Management
Barcelona Executive Business School
BBA - Supply Chain Management
Bahria University
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