Muhammad Kamran Khan
Barcelona
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
18
18
years of professional experience
Work History
General Manager
Resort Sur Beach Holiday
Sur
12.2019 - 09.2022
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
Revenue Manager
Resort Sur Beach Holiday
Sur
05.2014 - 12.2019
- Monitored market conditions and competitor activities to inform pricing decisions.
- Established relationships with vendors in order to secure favorable terms for goods and services purchased by the company.
- Developed processes and procedures for improving operational efficiency in order to increase profits.
Store Manager
Sweet- Services (retail shop)
Scotland
04.2008 - 05.2011
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Planned special promotions or discounts based on market trends.
Reception Supervisor
Marriott Hotel
Islamabad
03.2005 - 03.2008
- Performed administrative tasks such as filing documents, updating inventories.
- Provided support to management team by preparing reports regarding occupancy rates, revenue trends.
- Adhered to safety protocols while handling hazardous substances such as cleaning agents or chemicals.
Education
MBA - Hospitality And Tourism Management
HTL International School of Hospitality, Tourism
Barcelona Spain03-2024
Bachelor of Arts - Economics
University Of Peshawar
Peshawar01.2002
Higher Secondary School Certificate - Biology, Zoology, English
Post Graduate College Mardan
01.2002
Skills
- Sales
- Account Management
- Project Management
- Financial Administration
- P&L Management
- Contract Negotiations
- Business Development
- Vendor Sourcing
- Schedule Management
- Supply Chain Management
- Strategy
Accomplishments
- Communication - in my role at Resort Sur Beach Holiday I regularly interact with Guests to find the best way to serve them.
- Team management - RSBH, I lead a team of Ten. Since I started as General Manager, we have gained the highest revenue of OMR. 700000.00 in the region during the COVID-19 pandemic
- In my role at RSBH I am trusted to work as team leader to serve the guest in a professional way, and the best GM of the region.
Community Experience
- WADAN (NGO), Charsadda, Pakistan, 03/01/09, 12/01/09, Fundraising volunteer, Assist in the planning of WADAN annual fundraising campaign.
- MICO (rural committee) Professionals (AYP), Committee member, Assist in the planning and running of events in monthly basis
Languages
English
First Language
Arabic
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Spanish
Elementary (A2)
A2
Timeline
General Manager
Resort Sur Beach Holiday
12.2019 - 09.2022
Revenue Manager
Resort Sur Beach Holiday
05.2014 - 12.2019
Store Manager
Sweet- Services (retail shop)
04.2008 - 05.2011
Reception Supervisor
Marriott Hotel
03.2005 - 03.2008
MBA - Hospitality And Tourism Management
HTL International School of Hospitality, Tourism
Bachelor of Arts - Economics
University Of Peshawar
Higher Secondary School Certificate - Biology, Zoology, English
Post Graduate College Mardan
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