MST Afroza Yesmin Borna
Gazipur
Summary
Dedicated and customer-focused individual with a background in humanitarian service as a volunteer at the Bangladesh Red Crescent Society. Passionate about ensuring passenger safety, comfort, and an exceptional in-flight experience. Possesses strong communication skills, cultural sensitivity, and a proactive approach to problem-solving. Adept at handling diverse passenger needs with professionalism and grace, ensuring a seamless travel experience. Eager to bring a commitment to excellence, teamwork, and service-oriented hospitality to US-Bangla Airlines.
Overview
3
3
years of professional experience
Work History
Volunteer
Bangladesh Red Crescent Society
02.2020 - 02.2023
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Represented organization positively and professionally while providing community with much-needed services.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Supported animal welfare, caring for animals and facilitating adoption events.
- Facilitated better healthcare access by volunteering at free clinics.
- Boosted donations to organization by strategizing and executing fundraising events.
- Enhanced educational opportunities by volunteering as teaching assistant in underprivileged areas.
Education
Bachelor - Chemistry
Tongi Govt. College
TongiHSC - Science
Safiuddin Sarkar Academy And College
Tongi2022
SSC - Science
Safiuddin Sarkar Academy And College
Tongi2020
Skills
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
- Problem-solving
- Attention to detail
- Team collaboration
- Time management
- Computer skills
- Customer service
- Public speaking
- Professional appearance
- Foreign language proficiency
- Social media management
- MS office
- Cultural awareness
Languages
English
Upper intermediate (B2)
Bengali
Advanced (C1)
Timeline
Volunteer
Bangladesh Red Crescent Society
02.2020 - 02.2023
Bachelor - Chemistry
Tongi Govt. College
HSC - Science
Safiuddin Sarkar Academy And College
SSC - Science
Safiuddin Sarkar Academy And College
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