Mostafa Salah Elhassawy
Summary
Quality-focused Data Entry Clerk experienced in data processing, coding and transcription. Skilled at entering data quickly with strong attention to detail and accuracy. Team player with outstanding communication skills and flexibility in working with others.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
IOM - UN Migration
11.2023 - Current
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Passenger Service Agent
Jet2.com and Jet2holidays
Alicante Airport
05.2023 - 03.2024
- Provided assistance to passengers with limited mobility.
- Checked in passengers, assigned seats, and issued boarding passes.
- Verified identification of passengers for security purposes.
- Weighed luggage and collected fees for excess baggage.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
- Coordinated ground transportation services for arriving and departing passengers.
- Ensured all safety protocols were followed during the check-in process.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
Logistics Officer AI
Amazon Fulfillment Technologies & Robotics
Murcia, Región de Murcia
01.2023 - 03.2023
- Coordinated and monitored supply chain operations to ensure timely delivery of goods.
- Developed strategies for efficient distribution of products based on customer requirements.
- Identified areas for improvement in the logistics process, such as cost reduction and enhanced customer service.
Technical Team Lead
Apple
Barcelona, Catalonia
01.2021 - 01.2023
- Assigned tasks to team members based on their strengths and weaknesses.
- Developed training materials for team members to improve technical skills.
- Provided guidance and mentorship to new team members.
- Reviewed code written by the team and provided feedback.
Language Data Analyst
Apple
Barcelona, Catalonia
09.2020 - 01.2021
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Developed dashboards with Tableau to monitor key performance indicators.
- Created predictive models to forecast customer behavior.
Sales And Service Consultant
GoDaddy
Barcelona, Catalonia
07.2020 - 09.2020
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Assisted customers in selecting appropriate services based on individual needs and preferences.
- Demonstrated knowledge of company products and services, including pricing plans and features.
- Maintained accurate records of customer interactions, transactions, comments, and complaints.
Workforce Management Analyst-RTA
Airbnb
Barcelona Area
01.2020 - 07.2020
- Created reports to analyze labor utilization, overtime, and cost savings opportunities.
- Developed forecasting models to ensure optimal staffing levels in call center operations.
- Ensured accurate data entry of employee timecards and payroll information into the workforce management system.
- Monitored adherence to service level objectives and provided real-time guidance as needed.
- Generated daily, weekly, monthly reports detailing labor costs and performance metrics.
- Conducted audits of team performance against established goals for accuracy and compliance.
- Performed trend analysis on historical data to identify areas for improvement or optimization.
Customer Service Specialist
Airbnb
Barcelona Area
06.2019 - 01.2020
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Assisted customers with account maintenance such as resetting passwords and updating contact information.
Business Development Officer
SingularGreen
Valencia Area
02.2019 - 05.2019
Human Resources Operations Manager
Gharnata Consulting Engineers
01.2016 - 12.2017
Human Resources Officer
Gharnata Consulting Engineers
Doha
12.2011 - 12.2015
Lawyer
Supreme Administrative Court
Cairo
06.2010 - 11.2011
Key Account Executive
AIG
Cairo
11.2008 - 09.2009
Sales Representative
General Motors
09.2007 - 09.2008
Education
Master's degree - International Law and Legal Studies
Cairo University
01.2011
Bachelor's degree - Law
Tanta University
01.2010
Skills
- Finance
- Customer Service
- Microsoft Office
- Error identification
- Filing and data archiving
- Advanced clerical knowledge
- Verifying data accuracy
- Administrative support specialist
- Data accuracy
- Administrative Support
Certification
- Recovering from a Layoff
- Digital Body Language
- Human Resource Business Professional - HRBP
- Managing Stress for Positive Change
Languages
- German, Elementary
- Spanish, Professional Working
- Arabic, Native or Bilingual
- English, Professional Working
Languages
Arabic
First Language
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
German
Beginner
A1
Timeline
Data Entry Clerk
IOM - UN Migration
11.2023 - Current
Passenger Service Agent
Jet2.com and Jet2holidays
05.2023 - 03.2024
Logistics Officer AI
Amazon Fulfillment Technologies & Robotics
01.2023 - 03.2023
Technical Team Lead
Apple
01.2021 - 01.2023
Language Data Analyst
Apple
09.2020 - 01.2021
Sales And Service Consultant
GoDaddy
07.2020 - 09.2020
Workforce Management Analyst-RTA
Airbnb
01.2020 - 07.2020
Customer Service Specialist
Airbnb
06.2019 - 01.2020
Business Development Officer
SingularGreen
02.2019 - 05.2019
Human Resources Operations Manager
Gharnata Consulting Engineers
01.2016 - 12.2017
Human Resources Officer
Gharnata Consulting Engineers
12.2011 - 12.2015
Lawyer
Supreme Administrative Court
06.2010 - 11.2011
Key Account Executive
AIG
11.2008 - 09.2009
Sales Representative
General Motors
09.2007 - 09.2008
- Recovering from a Layoff
- Digital Body Language
- Human Resource Business Professional - HRBP
- Managing Stress for Positive Change
Master's degree - International Law and Legal Studies
Cairo University
Bachelor's degree - Law
Tanta University
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