Morakinyo Oladele Adetona
Barcelona,Spain
Summary
I am a motivated and confident customer service representative with the ability to excel his targets and make a difference to enhance and improve the organization's revenue. I have expert knowledge of the selling process and fully recognize the human and emotional aspects of buying and selling. I possess strong social skills that enables and it enables me to build a strong relationship with my colleagues, clients and third-party stakeholders.
Overview
13
13
years of professional experience
Work History
Data and Invoice Keeping
AA Consult Group Company
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Content Moderator
Majorel
10.2022 - 02.2023
- Approved, reviewed and edited content flowing to website.
- Placed in the right category, are free from scams, don't include any illegal items, and also critical thinking skills when reviewing user content to identify concerns and determine what they can do to help the customer resolve it.
Customer Service Representative
UNISONO
02.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Emmie's Technology
07.2015 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managing the company sales and installation of computers and accessories, listen and solve customer problems, establish therefore on sales
Sales Manager
D'stv Company, NG
01.2012 - 06.2015
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Supervise and coordinate the activities of sales staff and cashiers. authorize payments by check and return of goods. resolve problems, for example those related customer complaints and shortages of goods. prepare reports on sales figures, sales techniques and personnel issues.
Education
Master of Science - Master in Economic Administration
INSA Business School of Barcelona
02.2020
Bachelor of Science - B.Tec in Computer Science
Federal University Of Technology, FUTA
03.2017
High School Diploma -
Ibogun Comprehensive High School
11.2010
Skills
- Performance Improvement
- Digital Media Strategy
- User Feedback
- Editing Team Supervision
Timeline
Data and Invoice Keeping
AA Consult Group Company
04.2023 - Current
Content Moderator
Majorel
10.2022 - 02.2023
Customer Service Representative
UNISONO
02.2021 - 10.2022
Manager
Emmie's Technology
07.2015 - 12.2018
Sales Manager
D'stv Company, NG
01.2012 - 06.2015
Master of Science - Master in Economic Administration
INSA Business School of Barcelona
Bachelor of Science - B.Tec in Computer Science
Federal University Of Technology, FUTA
High School Diploma -
Ibogun Comprehensive High School
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