Mònica Monera Martínez
Vilafranca Del Penedès
Summary
Results-driven Brand Manager develops and implements successful marketing plans and brand strategies. Utilizes customer insights to develop creative strategies that drive customer loyalty and brand recognition.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
STRATEGIC WEB DESIGN AND DIGITAL MARKETING
Personal Branding
Remote
09.2023 - Current
- CEO
- Business, strategic and accounting management
- Social Media Management and Content Creation
- Web design and digital marketing
- Copywriting
- Meta Ads
- Video and image editing
- Social media prospecting
- Sales funnel strategy
COMMUNICATION & FINANCES MANAGER
Associació AEI INNOVI
Vilafranca Del Penedès
10.2015 - 05.2023
- Billing, accounting control of finances, treasury monitoring
- Organization of conferences: registration, communication and dissemination through different online channels, program design, communication design, coordination with speakers, hiring of catering and organization of face-to-face conferences and control of the programs used in online conferences
- Monitoring of attendees and registrants, satisfaction surveys, publication of presentations
- Administrative management of innovation projects in cooperation through public subsidies
- Application documentation, support in writing the report, monitoring and control of partners
- Monitoring of the call and execution of the project
Justification: control and monitoring of the justification, drafting of the economic justification report, preparation of the deliverables and administrative documentation of the company and its partners. - Management of the company's social networks (Twitter, LinkedIn, YouTube, etc.)
- Content writing and publication
- Writing blog content for the web.
TELEOPERATOR
Venca
Vilanova I La Geltrú
05.2014 - 09.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cold calling telephone sales of products offered by the company
- Assistance and reception of calls to resolve incidents and sales by telephone
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
OFFICE ADMINISTRATIVE
DRACMA, corredoria d'assegurances
Vilafranca Del Penedès
05.2009 - 03.2013
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Insurance sales.
DESIGNER AND CUSTOMER SERVICE
Joan Olivella
Vilafranca Del Penedès
02.2008 - 02.2009
- Customer service and sale of kitchens and bathrooms
- Design and choice of materials for kitchens and bathrooms
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Created compelling visual presentations to effectively communicate complex ideas to clients and stakeholders.
COSTUMER SERVICE
BT Celullar
Vilafranca Del Penedès
10.2006 - 01.2008
- Resolved third-party billing, computer system and customer service issues.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Developed strong relationships with clients through exceptional customer service skills.
- Provided excellent customer service by resolving inquiries promptly and professionally.
- Exercised composure under pressure and in escalated customer service scenarios.
- Maximized park attendance by providing excellent customer service to guests.
- Increased sales by providing exceptional customer service and product knowledge.
- Provided excellent customer service for positive experiences and returning patrons.
Education
Escuela Marketing & Web
Valencia, Spain05.2024
ESTRATEGIC WEB DESIGN -
Academia Bego Romero
Valencia, Spain01.2023
COACHING ONLINE -
D'Arte Business Coaching
Madrid, Spain01.2022
Certificado De Profesionalidad - Administrative
Servei D'Ocupació De Catalunya
Vilafranca Del Penedès01.2015
Skills
- Digital Marketing Strategy
- CRM Management
- Creative Direction
- Sales Funnel Optimization
- Community Management
- Sales strategy
- Lead prospecting
- Marketing expertise
- Marketing Communications
- Microsoft Office
- Digital Marketing
- Trello, Holded, Google Drive, Gmail, Outlook, Calendar, Meets, Zoom, MailerLite, ActiveCampaing, Canva, CapCut
ChatGPT, Instagram, Facebook, LinkedIn, Youtube, Wordpress, Elementor Pro
Languages
Catalan
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
STRATEGIC WEB DESIGN AND DIGITAL MARKETING
Personal Branding
09.2023 - Current
COMMUNICATION & FINANCES MANAGER
Associació AEI INNOVI
10.2015 - 05.2023
TELEOPERATOR
Venca
05.2014 - 09.2014
OFFICE ADMINISTRATIVE
DRACMA, corredoria d'assegurances
05.2009 - 03.2013
DESIGNER AND CUSTOMER SERVICE
Joan Olivella
02.2008 - 02.2009
COSTUMER SERVICE
BT Celullar
10.2006 - 01.2008
Escuela Marketing & Web
ESTRATEGIC WEB DESIGN -
Academia Bego Romero
COACHING ONLINE -
D'Arte Business Coaching
Certificado De Profesionalidad - Administrative
Servei D'Ocupació De Catalunya