Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohamed El Ghazouani

Barcelona

Summary

Dedicated and multilingual professional with a robust background in customer support, community management, and fraud detection within the traditional gaming industry.


Fluent in English, Spanish, Catalan, and Arabic, I bring five years of hands-on experience in addressing diverse customer needs and cultivating engaged communities across various platforms.


My journey extends into the crypto ecosystem since 2019, where I've navigated the complexities of decentralized finance (DeFi) and developed a profound understanding of creative thinking, product management, and effective marketing techniques for user attraction and engagement.


Eager to contribute my diverse skill set and enthusiasm to a dynamic team, I am poised to make meaningful contributions in the ever-evolving landscape of customer-centric roles within the crypto industry.


With a continuous learning mindset and a proven ability to adapt, I am well-equipped to thrive in the challenges and opportunities presented by this dynamic sector.

Overview

5
5
years of professional experience

Work History

Community Manager

Netmarble
04.2020 - 02.2021
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Planned and executed promotional activities to drive community engagement.
  • Proactively managed and resolved customer issues, ensuring high satisfaction levels.
  • Creation of compelling content, including announcements, updates, and promotions, to enhance community participation.
  • Proven ability to navigate and resolve conflicts within the community, fostering a positive and inclusive environment.

Costumer Support

IGG, Lords Mobile.
02.2017 - 01.2020
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Collected customer information and analyzed customer needs to recommend potential products or services.
  • Managed customer service effectiveness by monitoring performance and assessing metrics.
  • Built strong relationships with dev operations team to support game development inquiries and improve service.

Costumer Support

Telefonica, Movistar
10.2015 - 04.2016
  • Diagnosed and troubleshot hardware, software and network issues.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.

Education

MBA - Business Economics

Barcelona School of Economics
Barcelona
01.2017

Skills

  • Multilingual Proficiency: English, Spanish, Catalan, Arabic
  • Customer Support
  • Community Management
  • Fraud Detection
  • Crypto Ecosystem Engagement
  • Adaptability
  • Problem Solving
  • Effective Communication
  • Creative Thinking
  • Product Management
  • Marketing Techniques and User Attraction

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Community Manager

Netmarble
04.2020 - 02.2021

Costumer Support

IGG, Lords Mobile.
02.2017 - 01.2020

Costumer Support

Telefonica, Movistar
10.2015 - 04.2016

MBA - Business Economics

Barcelona School of Economics
Mohamed El Ghazouani