A Dynamic and results-driven multi-lingual professional with a proven track record in customer relations, luxury client portfolio management, project coordinating and sales lead generation. Experienced in building rapport with clients, understanding their needs, and providing tailored solutions. With extensive experience in targeted marketing strategies, I have successfully expanded business across key regions, particularly in MENAT. From prospecting to deal-closing, I consistently deliver measurable success by cultivating strong, long-lasting client relationships and ensuring customer satisfaction. A strategic thinker with a passion for driving results in the luxury market, I thrive in high-pressure environments while maintaining a customer-first approach.
- Advised high-net-worth clients on exclusive hotel and resort bookings globally.
- Curated personalised accommodation experiences tailored to client preferences and travel goals.
- Secured VIP amenities, upgrades, and bespoke services through global luxury hospitality partnerships.
- Managed end-to-end booking processes, ensuring accuracy, discretion, and exceptional service.
- Stayed current on global luxury hotel trends, openings, and insider offerings.
- Resolved service issues promptly to maintain client satisfaction and loyalty.
- Responsible for all inbound and outbound wholesale requests of various certified organic CBD products; from taking orders, finalizing payments and facilitating delivery.
- Used consumer insights and analyzed market conditions to develop effective sales and targeted marketing strategies (such as high street retailers/ wholesalers).
- Sought out prospective bulk purchasers with online research /LinkedIn initiatives.
- Managed to expand company operations across the EU with 9 new wholesale account setups and ongoing support.
- B2B sales role promoting data solutions and FocusEconomics business intelligence platform - FocusAnalytics - with high focus on MENAT region and also internationally, managing sales cycle from start to finish. Increased win rate in MENA from 3% to 12%.
- Logging & preserving all data and information relevant to key accounts via Salesforce- Responsible for maintaining and expanding relationships with MENAT clients, working closely with various business departments in order to maintain and further develop relationships with the key accounts.
- Identifying and prospecting potential MENAT markets/ verticals, i.e, GCC. Initiated agreements with Finance Ministries in KSA/ UAE and Qatar.
- Leading solution & product development for identified improvement areas in our offering for the MENAT region, coordinating involvement of relevant upper management and business personnel.
- Meeting and greeting clients visiting the office.
- Registering and responding to all applicant/ landlord enquiries; booking and conducting viewings and valuations.
- Negotiating offers between all parties, liaising with Landlords, Vendors, property management companies and Tenants.
- Sourcing properties; Networking, searching for and developing new business opportunities.
- Advertising - Photograph properties and advertise on website and portals
Obtaining Type Approval/ Product Certification on behalf of global blue chip technology companies by liaising with Government Authorities/ Ministries mainly in the MENA region.
- Assisting Senior Project and Account managers by coordinating the day to day operational aspects of active projects.
- Preparing formal quotations to clients, identifying key deliverables/lead times and also providing project status updates.
- Tracking projects status, following up with team members to proactively drive projects to meet deadlines and reduce project lead times where possible.
- Project Manager for smaller accounts; Establishing the overall success criteria including; time, cost and performance parameters.
- Voluntary work as an English teacher and Football coaching for kids at the foundation's newly funded school. Kichanga foundation, set up by Kichanga hotel, serves to also give back to the local communities by providing clean water, electrical generators, in addition to education.