Mónica Andrea Díaz Jaimes
Recepcionist
Bilbao,Bilbao
Summary
Dynamic professional with extensive experience in customer service and logistics, notably at Bol.com. Proven ability in cleaning and sanitizing, ensuring a safe environment while enhancing guest satisfaction. Strong communicator and team player, adept at maintaining high standards and optimizing operations for efficiency. Committed to delivering exceptional results in fast-paced settings.
Overview
1
1
Certification
Work History
Cleaner
Osga
- Maintained cleanliness of assigned areas using appropriate cleaning techniques and equipment.
- Disinfected high-touch surfaces to ensure a safe environment for staff and visitors.
- Assisted in inventory management of cleaning supplies, ensuring availability for daily operations.
- Followed safety protocols and procedures to minimize risks during cleaning tasks.
Cooker Operator
Ikea
- Operated cooking equipment to prepare various food items efficiently.
- Maintained cleanliness and organization of kitchen and cooking areas.
- Assisted in training new staff on food preparation techniques and safety protocols.
- Monitored inventory levels and communicated needs for supplies to management.
Sales Manager
Expertos Computar Service
- Developed and implemented strategic sales plans to achieve revenue targets.
- Cultivated strong relationships with clients, enhancing customer loyalty and retention.
- Analyzed market trends to identify growth opportunities and adjust strategies accordingly.
- Led sales team training sessions, improving product knowledge and sales techniques.
Conference Hostess
Guggenheim Museum Bilbao
2008 - 2009
- Greeted guests promptly, ensuring a welcoming atmosphere and smooth guest flow.
- Managed reservations efficiently, optimizing seating arrangements for maximum capacity.
- Assisted servers by communicating special requests and ensuring timely service delivery.
- Maintained cleanliness and organization of the dining area to enhance guest experience.
Waitress Supervisor
Ercilla Hotel
2005 - 2007
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained new staff on menu knowledge, service protocols, and operational standards.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Monitored inventory levels and placed orders to maintain stock availability.
Secretary
Orain Estudios
2005 - 2005
- Managed scheduling and calendar coordination for executives, ensuring efficient time management.
- Assisted in preparing meeting agendas and taking minutes for accurate documentation.
- Maintained filing systems, improving document retrieval efficiency by organizing digital and physical records.
- Drafted correspondence and reports, enhancing communication clarity across departments.
Recepcionist
NH Hotel
2025 - 2025
- Handled phone inquiries, directing calls to appropriate departments promptly.
- Maintained accurate room inventory and assisted with reservations management.
- Provided information on hotel services and local attractions to enhance guest experience.
Nurse Aide
Peel House
2019 - 2022
- Monitored vital signs and reported changes to nursing staff promptly.
- Implemented infection control protocols to maintain a hygienic environment.
- Documented patient care accurately in electronic health records systems.
Logistics Officer
Bol.com
2018 - 2018
- Analyzed shipping data to identify areas for process improvement and cost reduction.
- Collaborated with cross-functional teams to ensure timely fulfillment of customer orders.
- Developed and maintained relationships with suppliers to optimize procurement processes.
- Coordinated inventory management and logistics operations to enhance supply chain efficiency.
Logistics Team Member
Tempo Team
2017 - 2018
- Assisted in maintaining inventory accuracy through regular stock checks and reconciliations.
- Collaborated with team members to ensure timely order fulfillment and delivery schedules.
- Adhered to safety protocols, reducing workplace incidents and promoting a safe working environment.
Recepcionist
Estos Hostess
2015 - 2017
- Greeted and assisted guests upon arrival, ensuring a welcoming atmosphere.
- Managed phone calls and inquiries, directing them to appropriate departments efficiently.
- Coordinated room bookings and reservations, confirming details with clients promptly.
- Maintained front desk organization, including managing guest check-in and check-out procedures.
Secretary
Orain Estudios
2015 - 2016
- Assisted in document preparation, including reports, presentations, and correspondence for various departments.
- Coordinated travel arrangements, securing transportation and accommodations to optimize efficiency.
- Maintained office supplies inventory, placing orders to ensure uninterrupted operations.
Education
High School Diploma -
Career Assistant
EnglandMaster of Advanced Study - Lawyer
University Deusto
Bilbao06.2008
High School Diploma -
Deusto Zuniversity
Bilbao06.2007
Skills
- Cleaning and sanitizing
- Sweeping and mopping
- Housekeeping
- Customer service
Certification
Grundstuffe Goethe institut
Additional Information
Proactive
Responsable
Puntual to be on time
Languages
English
Advanced (C1)
Timeline
Cleaner
Osga
Cooker Operator
Ikea
Sales Manager
Expertos Computar Service
Conference Hostess
Guggenheim Museum Bilbao
2008 - 2009
Waitress Supervisor
Ercilla Hotel
2005 - 2007
Secretary
Orain Estudios
2005 - 2005
Recepcionist
NH Hotel
2025 - 2025
Nurse Aide
Peel House
2019 - 2022
Logistics Officer
Bol.com
2018 - 2018
Logistics Team Member
Tempo Team
2017 - 2018
Recepcionist
Estos Hostess
2015 - 2017
Secretary
Orain Estudios
2015 - 2016
High School Diploma -
Career Assistant
Master of Advanced Study - Lawyer
University Deusto
High School Diploma -
Deusto Zuniversity