MÓNICA VELASCO MORGADO
Cabin Crew
Madrid,M
Summary
Enthusiastic and empathetic Psychology undergraduate with professional experience in high-pressure environments and strong interpersonal skills. Previous role as a cabin crew member developed ability to support individuals from diverse backgrounds with patience and emotional intelligence. Seeking psychology internship to gain hands-on experience in psychological assessment, intervention, or research. Passionate about applying theoretical knowledge to real-world scenarios to make a positive impact.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Cabin Crew
Iberia
04.2024 - Current
- Responsible for on-board safety and customer service on national and international flights.
- Provided first aid and emotional support to passengers in emergency or distress situations.
- Trained in conflict management, problem-solving, and service under pressure.
Cabin Crew
Plus Ultra Airlines
06.2022 - 04.2024
- Operated long-haul flights (A330/200, A340/300, A340/600).
- Delivered safety briefings and managed special assistance for passengers with reduced mobility, children, and seniors.
- Developed effective communication and teamwork skills in international settings.
Cabin Crew
Iberia Express
02.2019 - 06.2022
- Operated short-haul flights (A320, A321C, A321Nx).
- Ensured cabin safety and coordinated with multi-disciplinary teams.
- Gained experience in stress regulation and customer interaction.
Administrative Assistant
Mirame Internet Resources & Media Engineering
02.2018 - 09.2018
- Managed client calls and documentation.
- Analyzed customer flow data for commercial establishments.
Au Pair
Private Family
09.2017 - 11.2017
- Provided childcare and emotional support to three children in a multicultural environment.
Kindergarten Assistant
Saint Clares Nursery School
02.2017 - 02.2017
- Assisted children in creative and social learning activities.
- Helped manage behavioral and emotional challenges.
Early Childhood Teacher (Internship)
Colegio Ramn y Cajal
09.2016 - 12.2016
- Supported emotional, cognitive, and social development of preschoolers.
- Designed and implemented educational activities tailored to individual needs.
Education
Degree in Psychology -
10.2020 - Current
Degree in Early Childhood Education -
Universidad Pontificia de Comillas
09.2013 - 6 2017
Cabin Crew Initial Training & Amadeus Course - undefined
Escuela Superior de Aeronutica
Skills
Empathy and emotional intelligence Emotional awareness
Additional Information
EU Cabin Crew Attestation & Medical Certificate (up to date), EU Driving Licence
Personal Information
- Date of Birth: 06/24/95
- Nationality: Spanish
Timeline
Cabin Crew
Iberia
04.2024 - Current
Cabin Crew
Plus Ultra Airlines
06.2022 - 04.2024
Degree in Psychology -
10.2020 - Current
Cabin Crew
Iberia Express
02.2019 - 06.2022
Administrative Assistant
Mirame Internet Resources & Media Engineering
02.2018 - 09.2018
Au Pair
Private Family
09.2017 - 11.2017
Kindergarten Assistant
Saint Clares Nursery School
02.2017 - 02.2017
Early Childhood Teacher (Internship)
Colegio Ramn y Cajal
09.2016 - 12.2016
Degree in Early Childhood Education -
Universidad Pontificia de Comillas
09.2013 - 6 2017
Cabin Crew Initial Training & Amadeus Course - undefined
Escuela Superior de Aeronutica
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