Mónica García Sanz

• Developed and implemented quality assurance procedures to ensure high levels of customer satisfaction.
• Provided valuable recommendations to Brands and NSCs for optimizing customer approach and issue resolution.
• Identified opportunities for process improvements within the department.
• Assisted in the development of long-term strategies for improving customer service processes.
• Developed strategies for handling difficult situations encountered during interactions with customers.
• Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
• Resolved complex and escalated support issues.
• Strategized long-term business needs and applied customer feedback for process improvements.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Developed Crisis Governance framework to detect and address product quality issues at the country level, safeguarding Brands and customers.
• Ensured strategy alignment with Corporate Monitoring Cell (Crisis Management Risk).
• Evaluating propagation risk by sharing risky topics in the country.
• Aligned internal and external communication.

• Developed and implemented strategies to increase sales in assigned zones.
• Review daily sales reports to monitor performance against targets.
• Monitored competition in order to develop counter-strategies when necessary.
• Identified opportunities for process improvements within the zone's operations.
• Implemented procedures for inventory control and stock management.
• Collaborated with cross-functional teams from other departments such as logistics, finance, and marketing.
• Established key performance indicators to track progress towards goals.
• Coached store personnel on selling techniques, customer service standards.
• Visited stores regularly to assess their performance against set objectives.
• Managed and supervised [Number] [Job title]s within assigned geographic zones.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Analyzed business performance data and forecasted business results for upper management.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Formulated and implemented annual sales plan and budgeted with promotional expenses.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Ensured compliance with company policies across all stores in the assigned zone.
• Analyzed market trends, competitor strategies and industry developments to develop effective sales strategies.
• Created comprehensive presentations outlining product features, benefits and pricing strategies.

• Enhanced profitability by optimizing market prices and sales mix through effective cooperation with Local Brands and central teams. Concentrated efforts on trims, powertrain, and Free Flow Options. Accountable for segments B, BTT, D.
• Streamlined pricing strategies for PJ20 and P21 models in the B segment based on comprehensive analysis of market trends and customer preferences.
• Identified and analyzed pricing trends to inform strategic decisions.
• Created pricing models to evaluate potential customer segments.
• Collaborated with marketing teams to develop pricing strategies for new products.
• Monitored market conditions, industry trends, and customer feedback to determine pricing levels.
• Provided recommendations for price adjustments based on data analysis findings.
• Coordinated with marketing teams on promotional activities related to product prices.
• Assisted in preparing presentations regarding proposed price changes or strategies.
• Researched competitors' prices, services, and promotions regularly.
• Drafted proposals outlining suggested changes in price structure or discounts.
• Evaluated profitability impact when adjusting existing product prices.
• Analyzed pricing and sales for business products.
• Conducted research into current trends within marketplace, which helped establish pricing for organization's products and services.
• Made decisions to successfully boost company's overall revenue by regularly scrutinizing competitor activities and pricing.

• Effectively managed and executed annual ICFR/SOX local and regional reviews.
• Implemented process standardization and key controls in Vehicle Revenue and Inventory Management areas.

• Developed an efficient monthly short-term Forecast (FC) process to maximize market share and sales volume.
• Coordinated activities for Sales FC Mid Term Plan & Budget process.

• Managed Invoice-to-Cash processes for European Entities as a Subject Matter Expert, specializing in Vehicle Billing and Sundry Invoicing.
• Managed key performance indicators (KPIs) and service level agreements (SLAs) for order-to-cash processes.
• Innovated fast handling of X-Border Sales and achieved recognition through an award.
• Implemented processes: Change from own finance house (GMAC) to Finanmadrid; Leasing to employees. Remarketing –changed to Dekra, harmonize processes in Spain and German entities.

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• Conducted operational and financial audits at various European entities and functions: GM Poland (Gliwice - AP), GM Italy (Rome - Remarketing); Powertrain Turin (Engineering project expenses), GM CIS (Moscow, Logistics and Marketing processes) ; GM España (Zaragoza, Vehicle Launch Corsa, test labst), GM Belgium (Antwerp plant, Fixed Assets) , GPSC (RÜ), Payroll/ISP processes (GME in Zurich); Plant Quality (Central in RÜ)

• Full lifecycle rollouts and enhancement projects in multi-company and multi-plant environment, with emphasis on integrated parallel accounting and reporting.

• Implemented SAP CO and US-GAAP for the subsidiary companies in South Africa, Italia and France
• Application support to finance business functions in daily operations and period-end closing.

• Performed analysis and functional design of client specific financial accounting processes
• Involved in conceptual redesign of gas billing processes due to market liberalisation changes.

• Provided on-site support during the test and start up phases of SAP/R3 system.