Hi, I’m
Mónica Alarcón
Madrid
Summary
Dynamic leader with a proven track record at Appian and major consultancy firms, adept in project management and fostering digital transformation. Excelled in optimizing processes and leading teams to exceed client expectations, enhancing satisfaction and productivity. Skilled in technical integration and problem-solving, achieving significant project successes through attention to detail and project leadership.
Overview
22
years of professional experience
1
Certification
Work History
Appian
Principal Consultant
04.2018 - Current
Job overview
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Mentored junior consultants, providing guidance and support for professional development.
- Evaluated business processes, identifying inefficiencies and recommending targeted improvements.
- Led cross-functional teams to deliver high-quality results on complex assignments.
- Built strong relationships with clients, fostering long-term partnerships and repeat business.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Increased client satisfaction by providing tailored consulting solutions for their specific business needs.
- Conducted workshops and training sessions to improve employee knowledge of best practices.
- Implemented innovative solutions to address challenges and enhance business performance.
- Oversaw project teams and maintained quality-minded schedules.
- Applied implementation expertise to support company sales and service functions.
Bayport Financial Services
Engineering Agile Project Manager
01.2016 - 01.2017
Job overview
- Streamlined communication between departments for better collaboration and faster decisionmaking.
- Optimized project schedules to minimize delays while maintaining the highest level of quality assurance.
- Collaborated with product owners to define clear user stories, acceptance criteria, and sprint goals for more efficient development cycles.
- Managed stakeholder expectations, ensuring alignment with project objectives and deliverables.
- Reduced project risks with comprehensive risk assessment and mitigation strategies.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
Esoft Business Solutions And Technologies
Scrum Master
11.2015 - 11.2016
Job overview
- Improved team efficiency by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Identified potential risks early in the project lifecycle and implemented mitigation strategies accordingly.
- Coordinated with product owners to ensure backlog items were prioritized for maximum project impact.
- Enhanced customer satisfaction by incorporating their feedback into product backlog for future sprints.
InterGrupo
Solutions Specialist
01.2005 - 06.2013
Job overview
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Installed operating systems, set up emails and updated programs.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Recommended new products and services to customers.
- Streamlined client onboarding for faster solution implementation, reducing downtime and increasing productivity.
- Trained internal teams on new software applications, empowering them to better serve clients with up-to-date knowledge.
- Collaborated with cross-functional teams to troubleshoot issues and provide effective resolutions for clients.
- Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets.
- Increased productivity by implementing IBM Rational Suite for different clients in Spain: Allianz, Lantik, El Corte Inglés, Produbán and Caja Madrid (now Caixa Bank).
Electronic Data Systems, EDS
Technical Lead
01.2003 - 03.2005
Job overview
- Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
- Led a team of developers to successfully deliver high-quality software projects on time and within budget constraints.
- Enhanced system performance with thorough code reviews, debugging, and optimization techniques.
- Facilitated knowledge sharing sessions, strengthening team expertise and fostering collaborative work environment.
Education
IESE Business SchoolMadrid, Spain
Women And Leadership Course from Organizational Leadership
06.2022
Architecture CenterLondon, UK
Course from TOGAF Foundations
11.2021
Universidad De SalamancaSalamanca, Spain
Project Manager Professional from Information Technology Project Management
06.2009
Universidad Politécnica De MadridMadrid
Master of Science from Master’s in Software Engineering
06.2008
University Overview
- [10] Minimum Average
Universidad De Los AndesBogotá, Colombia
Bachelor of Science from Computer Engineering
01.2001
Skills
- Project Management
- Project Coordination
- Digital Transformation
- Technology Implementation
- Proposal Development
- Technical integration
- Problem-Solving
- Process Optimization
- Project Leadership
- Attention to Detail
Certification
- Certified Lead Developer, Appian
- Certified Senior Developer, Appian
- TOGAF practitioner (ID:361262)
- Project Manager Professional (PMI)
- Java EE Web Developer 5
Timeline
Principal Consultant
Appian
04.2018 - Current
Engineering Agile Project Manager
Bayport Financial Services
01.2016 - 01.2017
Scrum Master
Esoft Business Solutions And Technologies
11.2015 - 11.2016
Solutions Specialist
InterGrupo
01.2005 - 06.2013
Technical Lead
Electronic Data Systems, EDS
01.2003 - 03.2005
IESE Business School
Women And Leadership Course from Organizational Leadership
Architecture Center
Course from TOGAF Foundations
Universidad De Salamanca
Project Manager Professional from Information Technology Project Management
Universidad Politécnica De Madrid
Master of Science from Master’s in Software Engineering
Universidad De Los Andes
Bachelor of Science from Computer Engineering
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