Mitch McClurg

• Delivered high-quality customer support to ensure client satisfaction.
• Resolved inquiries through multiple channels, efficiently addressing issues.
• Maintained high standards of service excellence across all interactions.

• Advocated for change, turning insights into actionable outcomes.
• Built provider and client relationships to enable equitable design research.
• Conducted empathy interviews with clients and experts.
• Established and led an internal design community.
• Created and prototyped a cultural capability tool.

• Supported judicial members with administrative and operational tasks.
• Handled reimbursements and payments.
• Coordinated office and service delivery functions.

• Directed EIARNAP’s expansion into Wellington by leading project planning, building partnerships and volunteer networks, and facilitating community impact through events and design initiatives.

• Led a co-design process to create a school garden and community space, securing funding and amplifying student voice through a book and video submitted to the council.