Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Mª Isabel Garcia

Mª Isabel Garcia

Manresa,B

Summary

With over five years of experience in the bus industry, I have deep knowledge of industrial vehicles and a strong focus on quality and continuous improvement. My expertise in after-sales service is reinforced by my ability to establish effective communication with customers, making me a proactive and solution-oriented professional.

My adaptability to changing environments and willingness to travel or relocate for work set me apart.

I am fluent in English and a native speaker of Spanish and Catalan, and I am open to learning new languages.

I take pride in working as part of a team to enhance the reliability of transportation services, ensuring customer satisfaction and operational efficiency. My experience has strengthened my specialization in electrical systems, including after-sales and technical service management, as well as the use of specific technologies to optimize the performance and accessibility of public transportation.

As an expert in the bus sector, I am eager to bring value to your team.

Overview

7
7
years of professional experience

Work History

After Sales Service Specialist

MASATS
09.2023 - Current

Comprehensive management of after-sales service, ensuring thorough product follow-up after purchase and effective implementation in projects.


Supervision of product maintenance and repair, prioritizing reliability and longevity.


Execution of PDIS and specialized electronic testing including the application of advanced tools such as CAN spy.


Professional globetrotter with enriching international experience, with 50 % of work involving travel.


Conducting training courses for product operators or buyers.


Product maintenance and repair.

Mechanic

Autocares Izaro
02.2023 - 08.2023
  • Diagnosed mechanical issues using industry-standard diagnostic tools and equipment.
  • Performed routine maintenance on vehicles, enhancing operational reliability and safety.
  • Assisted in training new mechanics on best practices and safety protocols.
  • Collaborated with team members to streamline repair processes and improve turnaround time.
  • Conducted thorough inspections to ensure compliance with safety regulations and standards.
  • Maintained accurate records of repairs, parts used, and service history for quality assurance.

Mechanic

Avanza
08.2022 - 07.2023
  • Implemented cost-effective solutions for common mechanical problems, improving efficiency.
  • Provided exceptional customer service by explaining repairs and maintenance options clearly to clients.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

Mechanical Technician

Viserveis
11.2018 - 08.2022

Specialist in Solaris and Irizar buses with knowledge of electricity and strong schematic reading skills, complete control of charging units buses such as Ekoenergetyka or Gemma.

Handling of equipment such as BTMS grayson, lenzes, compressors, pantogrhaps

  • Operated and maintained mechanical systems to ensure optimal performance and reliability.
  • Diagnosed equipment issues using troubleshooting techniques, enhancing system functionality.
  • Conducted regular inspections and preventive maintenance on mechanical components to minimize downtime.
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Identified mechanical problems and determined best solutions for correction.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.

Education

High School Diploma -

Pineda
Barcelona
01-2013

Skills

  • PDI
  • Upselling strategies
  • Performance tracking

  • Teamwork
  • Friendly and helpful

Languages

English
Upper intermediate (B2)
Spanish
Bilingual or Proficient (C2)

Timeline

After Sales Service Specialist

MASATS
09.2023 - Current

Mechanic

Autocares Izaro
02.2023 - 08.2023

Mechanic

Avanza
08.2022 - 07.2023

Mechanical Technician

Viserveis
11.2018 - 08.2022

High School Diploma -

Pineda
Mª Isabel Garcia