Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Languages
Timeline
Work Availability
Languages
Miriela M. Cárdenas

Miriela M. Cárdenas

Barcelona
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Highly organized and detail-oriented professional with extensive experience in travel coordination, customer support, administration, and education. Strong background in managing logistics, scheduling, stakeholder relations, and international collaboration. Adept at coordinating membership programs, planning conferences, and optimizing processes to support organizational growth. Fluent in English and Spanish, with a multicultural approach, and a passion for environmental protection and animal welfare.

Overview

25
25
years of professional experience
1
1
Certificate

Work History

Business English Trainer & Educational Consultant

Vaughan Systems
Barcelona
01.2018 - Current
  • Design and deliver tailored Business English lessons to adult learners in private and corporate settings
  • Support students with diverse learning needs through assessment and personalized feedback
  • Incorporate virtual reality and digital tools to enhance learner engagement and outcomes
  • Conduct student needs assessments and track progress toward individual learning goals

System Support Analyst & QA | Crew Operations Department

Carnival Cruise Line
Miami
01.2016 - 01.2018
  • Conducted manual quality assurance testing and provided system support for crew operations platforms
  • Managed business requirements gathering for process improvements and system enhancements
  • Assisted in Project management duties, ensuring timely completion of deliverables
  • Provided technical support for HR systems and optimized workflows for crew operations

Crew Scheduler & Shipboard HR Support

Carnival Cruise Line
Miami
01.2013 - 01.2016
  • Coordinated rotational schedules and onboard assignments for international cruise ship personnel
  • Ensured compliance with safety and labor regulations across departments
  • Supported onboarding processes, training schedules, and travel logistics for over 500 crew members
  • Collaborated with various departments to resolve conflicts and optimize staffing

Airline Airport and Office Agent (Customer Service & Ticketing)

Avianca Airlines / South African Airways
Miami International Airport
01.2006 - 01.2013
  • Delivered front-line customer service, check-in, boarding, and rebooking support
  • Processed international ticket sales, flight changes, and group reservations
  • Coordinated with flight and operations teams to manage gate assignments and passenger logistics
  • Provided multilingual support to passengers, ensuring a smooth travel experience

Tourism & Hospitality Roles (Public Relations Manager, Hostess)

Deauville Hotel
Miami Beach
01.2000 - 01.2006
  • Oversaw retail store operations and trained frontline staff in customer service best practices
  • Worked in hospitality as hostess and public relations support in 4-star and Ecotourism hotel settings

Executive Assistant

Parmalat
Pinar del Río
01.2002 - 01.2004
  • Provided high-level administrative support to the executive team, managing schedules and coordinating meetings
  • Assisted in the preparation of reports, presentations, and corporate communications
  • Liaised with stakeholders, suppliers, and cross-functional teams to streamline processes and operations

Education

PhD - Educational Psychology

Universitat Autònoma de Barcelona (UAB), Spain
04.2025
  • Focus: Immersive VR in teacher training and classroom conflict management
  • Data collection, literature review, and performance observation completed

Master’s - Higher Education

Grand Canyon University, Arizona, USA
Emphasis on curriculum design, assessment, and adult learning strategies

Master’s - Psychology – Organizational Behavior

Grand Canyon University, Arizona, USA
Emphasis on workplace motivation, team performance, and leadership development

Master’s - Translation Technologies

Universitat Autònoma de Barcelona (UAB), Spain
Specialized in CAT tools, localization, and terminology management

Skills

  • Workflow coordination
  • Conflict resolution
  • Meeting support
  • Client interaction
  • Decision-making
  • Data confidentiality
  • Microsoft Office Suite
  • Event Planning and Coordination
  • Assessment and Research
  • International team communication
  • Administrative and logistical support
  • Scheduling and employee training
  • Cross-cultural customer service
  • Teaching and Curriculum Design
  • Project management
  • Stakeholder engagement
  • Administrative support
  • Team collaboration
  • Cultural competency
  • Teamwork

Certification

  • Project Management Posgraduated Course ITAM México
  • Instructional Design for Online Learning, BID Academy
  • Strategic Coaching

Affiliations

Digital Impact Trainer, Otermans Institute, Volunteer Work, UNICEF Projects

Languages

Spanish
First Language
English
Proficient (C2)
C2
Catalan
Intermediate (B1)
B1

Timeline

Business English Trainer & Educational Consultant - Vaughan Systems
01.2018 - Current
System Support Analyst & QA | Crew Operations Department - Carnival Cruise Line
01.2016 - 01.2018
Crew Scheduler & Shipboard HR Support - Carnival Cruise Line
01.2013 - 01.2016
Airline Airport and Office Agent (Customer Service & Ticketing) - Avianca Airlines / South African Airways
01.2006 - 01.2013
Executive Assistant - Parmalat
01.2002 - 01.2004
Tourism & Hospitality Roles (Public Relations Manager, Hostess) - Deauville Hotel
01.2000 - 01.2006
Universitat Autònoma de Barcelona (UAB) - PhD, Educational Psychology
Grand Canyon University - Master’s, Higher Education
Grand Canyon University - Master’s, Psychology – Organizational Behavior
Universitat Autònoma de Barcelona (UAB) - Master’s, Translation Technologies

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

  • Spanish, Native
  • English, Fluent
  • Catalan, Intermediate
  • Italian, Basic

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Miriela M. Cárdenas