Miriela M. Cárdenas
Barcelona
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly organized and detail-oriented professional with extensive experience in travel coordination, customer support, administration, and education. Strong background in managing logistics, scheduling, stakeholder relations, and international collaboration. Adept at coordinating membership programs, planning conferences, and optimizing processes to support organizational growth. Fluent in English and Spanish, with a multicultural approach, and a passion for environmental protection and animal welfare.
Overview
25
25
years of professional experience
1
1
Certificate
Work History
Business English Trainer & Educational Consultant
Vaughan Systems
Barcelona
01.2018 - Current
- Design and deliver tailored Business English lessons to adult learners in private and corporate settings
- Support students with diverse learning needs through assessment and personalized feedback
- Incorporate virtual reality and digital tools to enhance learner engagement and outcomes
- Conduct student needs assessments and track progress toward individual learning goals
System Support Analyst & QA | Crew Operations Department
Carnival Cruise Line
Miami
01.2016 - 01.2018
- Conducted manual quality assurance testing and provided system support for crew operations platforms
- Managed business requirements gathering for process improvements and system enhancements
- Assisted in Project management duties, ensuring timely completion of deliverables
- Provided technical support for HR systems and optimized workflows for crew operations
Crew Scheduler & Shipboard HR Support
Carnival Cruise Line
Miami
01.2013 - 01.2016
- Coordinated rotational schedules and onboard assignments for international cruise ship personnel
- Ensured compliance with safety and labor regulations across departments
- Supported onboarding processes, training schedules, and travel logistics for over 500 crew members
- Collaborated with various departments to resolve conflicts and optimize staffing
Airline Airport and Office Agent (Customer Service & Ticketing)
Avianca Airlines / South African Airways
Miami International Airport
01.2006 - 01.2013
- Delivered front-line customer service, check-in, boarding, and rebooking support
- Processed international ticket sales, flight changes, and group reservations
- Coordinated with flight and operations teams to manage gate assignments and passenger logistics
- Provided multilingual support to passengers, ensuring a smooth travel experience
Tourism & Hospitality Roles (Public Relations Manager, Hostess)
Deauville Hotel
Miami Beach
01.2000 - 01.2006
- Oversaw retail store operations and trained frontline staff in customer service best practices
- Worked in hospitality as hostess and public relations support in 4-star and Ecotourism hotel settings
Executive Assistant
Parmalat
Pinar del Río
01.2002 - 01.2004
- Provided high-level administrative support to the executive team, managing schedules and coordinating meetings
- Assisted in the preparation of reports, presentations, and corporate communications
- Liaised with stakeholders, suppliers, and cross-functional teams to streamline processes and operations
Education
PhD - Educational Psychology
04.2025
- Focus: Immersive VR in teacher training and classroom conflict management
- Data collection, literature review, and performance observation completed
Master’s - Higher Education
Emphasis on curriculum design, assessment, and adult learning strategies
Master’s - Psychology – Organizational Behavior
Emphasis on workplace motivation, team performance, and leadership development
Master’s - Translation Technologies
Specialized in CAT tools, localization, and terminology management
Skills
- Workflow coordination
- Conflict resolution
- Meeting support
- Client interaction
- Decision-making
- Data confidentiality
- Microsoft Office Suite
- Event Planning and Coordination
- Assessment and Research
- International team communication
- Administrative and logistical support
- Scheduling and employee training
- Cross-cultural customer service
- Teaching and Curriculum Design
- Project management
- Stakeholder engagement
- Administrative support
- Team collaboration
- Cultural competency
- Teamwork
Certification
- Project Management Posgraduated Course ITAM México
- Instructional Design for Online Learning, BID Academy
- Strategic Coaching
Affiliations
Digital Impact Trainer, Otermans Institute, Volunteer Work, UNICEF Projects
Languages
Spanish
First Language
English
Proficient (C2)
C2
Catalan
Intermediate (B1)
B1
Timeline
Business English Trainer & Educational Consultant - Vaughan Systems
01.2018 - Current
System Support Analyst & QA | Crew Operations Department - Carnival Cruise Line
01.2016 - 01.2018
Crew Scheduler & Shipboard HR Support - Carnival Cruise Line
01.2013 - 01.2016
Airline Airport and Office Agent (Customer Service & Ticketing) - Avianca Airlines / South African Airways
01.2006 - 01.2013
Executive Assistant - Parmalat
01.2002 - 01.2004
Tourism & Hospitality Roles (Public Relations Manager, Hostess) - Deauville Hotel
01.2000 - 01.2006
Universitat Autònoma de Barcelona (UAB) - PhD, Educational Psychology
Grand Canyon University - Master’s, Higher Education
Grand Canyon University - Master’s, Psychology – Organizational Behavior
Universitat Autònoma de Barcelona (UAB) - Master’s, Translation Technologies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Cover Letter
Asunto: Aplicación para los roles de Gestión de Proyectos de Educación Virtual y Diseño InstruccionalEstimado equipo de selección,Me dirijo a ustedes con entusiasmo para postularme a los roles de Gestión de Proyectos de Educación Virtual y Diseño Instruccional/Learning Design en el Banco Interamericano de Desarrollo (BID). Mi experiencia en la gestión de proyectos educativos digitales, el diseño de experiencias de aprendizaje innovadoras y la optimización de procesos en entornos virtuales me permite aportar soluciones eficaces y alineadas con los estándares de calidad y misión del BID.Como doctoranda en Psicología Educativa en la Universitat Autònoma de Barcelona, he centrado mi investigación en el uso de tecnologías inmersivas para la formación docente, explorando enfoques innovadores para mejorar tanto la enseñanza como el aprendizaje en plataformas digitales. Mi experiencia incluye la gestión de plataformas educativas como Moodle y herramientas colaborativas de Microsoft 365 (Planner, Teams, OneNote), así como la implementación de metodologías de aseguramiento de calidad como Quality Matters (QM).En mis roles anteriores, he logrado:
✔ Coordinar proyectos educativos virtuales, asegurando el cumplimiento de cronogramas, documentación y estándares de calidad.
✔ Liderar equipos interdisciplinarios en el desarrollo de cursos en línea y experiencias de aprendizaje digital.
✔ Aplicar herramientas de Inteligencia Artificial Generativa para optimizar la planificación y seguimiento de proyectos.
✔ Gestionar procesos de formación virtual con un enfoque en la mejora continua y la evaluación de impacto.
✔ Facilitar la comunicación con clientes y stakeholders para garantizar el éxito de las iniciativas educativas.Estoy convencida de que mi experiencia en la gestión de proyectos, el diseño instruccional y la innovación educativa puede contribuir de manera significativa a los objetivos del BID en la educación virtual. Quedo a su disposición para conversar sobre cómo mis habilidades y experiencia pueden aportar valor a su equipo.Agradezco su tiempo y consideración, y espero tener la oportunidad de seguir en contacto.
Atentamente,
Miriela M. Cárdenas
Languages
- Spanish, Native
- English, Fluent
- Catalan, Intermediate
- Italian, Basic
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