Hotel Duty Manager
CATALUNYA PARK HOTELS, SL
RIBES DE FRESER
06.2017 - 09.2017
- Monitored staff performance and provided feedback to ensure quality standards were met.
- Maintained records of guest room bookings, cancellations, payments and other information.
- Assisted in resolving customer complaints and inquiries in a timely manner.
- Ensured the safety and security of guests, employees and property assets.
- Organized regular meetings with department heads to discuss operational issues and service improvements.
- Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
- Coordinated special events such as weddings, conferences or conventions at the hotel.
- Trained new hires on company policies, job duties and workflows.
- Analyzed financial reports to identify areas where cost savings could be achieved.
- Prepared weekly staffing schedules based on occupancy levels and budget constraints.
- Managed inventory of supplies needed for daily operations of the hotel.
- Generated reports detailing occupancy rates, revenue figures, labor costs.