Hotel Duty Manager CATALUNYA PARK HOTELS, SL
RIBES DE FRESER
06.2017 - 09.2017
Monitored staff performance and provided feedback to ensure quality standards were met.
Maintained records of guest room bookings, cancellations, payments and other information.
Assisted in resolving customer complaints and inquiries in a timely manner.
Ensured the safety and security of guests, employees and property assets.
Organized regular meetings with department heads to discuss operational issues and service improvements.
Oversaw the daily operations of all departments within the hotel including front desk, housekeeping, maintenance and food and beverage services.
Coordinated special events such as weddings, conferences or conventions at the hotel.
Trained new hires on company policies, job duties and workflows.
Analyzed financial reports to identify areas where cost savings could be achieved.
Prepared weekly staffing schedules based on occupancy levels and budget constraints.
Managed inventory of supplies needed for daily operations of the hotel.
Generated reports detailing occupancy rates, revenue figures, labor costs.
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