Milos Zvekic
Kula
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
16
16
years of professional experience
Work History
Restaurant Manager
Princess Cruises
2022.04 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Food and Beverage Supervisor
Princess Cruises
2017.07 - 2022.04
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Restaurant Staff Member
Princess Cruises
2012.12 - 2017.07
Financial Analyst
OTP Bank
2010.10 - 2012.03
Associate
Raiffeisen Bank Serbia
2009.03 - 2009.12
Associate
Vojvodjanska Banka
2008.05 - 2009.01
Education
Bachelor Of Economics - Finance, Banking, Insurance
University of Belgrade
Serbia06.2008
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
- Passion for customer satisfaction
- Organization and prioritization
- Complaint resolution
- Staff Scheduling
- Performance Improvement
Timeline
Restaurant Manager
Princess Cruises
2022.04 - Current
Food and Beverage Supervisor
Princess Cruises
2017.07 - 2022.04
Restaurant Staff Member
Princess Cruises
2012.12 - 2017.07
Financial Analyst
OTP Bank
2010.10 - 2012.03
Associate
Raiffeisen Bank Serbia
2009.03 - 2009.12
Associate
Vojvodjanska Banka
2008.05 - 2009.01
Bachelor Of Economics - Finance, Banking, Insurance
University of Belgrade