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Associate principal engineer

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I hold a degree in Business Administration from the Dominican Republic, with solid experience in customer service, telecommunications, and operations management. I have worked at renowned companies such as Claro Dominicana, where I played key roles in customer service and team supervision in the telecommunications sector. Later, I worked as an Operations Supervisor at Credicefi, a financial institution, and as an Account Manager at PBS Dominicana, where I managed accounts in both the private and government sectors, specializing in the sale of technological equipment. I consider myself a responsible individual with leadership skills, goal-oriented, competitive, and highly focused on achieving results.

 Dynamic and results-driven professional with 6 years of experience across project management, sales, marketing, and IT education. Experienced in collaborating with cross-functional teams to improve operational efficiency and identify growth opportunities. Proven track record in managing client relationships, supporting sales initiatives, and contributing to customer retention and revenue growth.  Skilled in organizing corporate events, exhibitions, and marketing activities that enhance brand visibility and engagement. Strong ability to coordinate multiple stakeholders, manage projects end-to-end, and deliver high-quality outcomes under tight deadlines.  Proficient in HTML & CSS, C++, JavaScript, Adobe Creative Suite, and Microsoft Excel. Seeking to leverage this diverse background into a Sales Director role, driving business growth and leading high-performing teams to exceed targets. 

Goal-oriented Account Manager known for building strong client relationships and resolving issues effectively. Proven track record of increasing client satisfaction and retention rates while managing cross-functional teams to deliver exceptional service.


Diligent Customer Service Manager with solid background in managing customer service teams and optimizing customer satisfaction. Spearheaded initiatives that improved service quality and response times. Demonstrated leadership and conflict resolution skills in high-pressure environments.

Milica Ilić

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Account Manager

Sales Executive

Sales Executive

Tourist information officer

Language and Literature Teacher

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Master - Heritage Tourism Management

Bachelor - World literature and literay theory

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Account Manager

Sales Executive

Tourist information officer

Sales Executive

Language and Literature Teacher

Bachelor - World literature and literay theory

Master - Heritage Tourism Management

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