Milda Navickiene
Tenerife
Summary
Seasoned Specialist offering 10 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
17
17
years of professional experience
Work History
HR Specialist Manager
X
Kaunas
01.2015 - Current
- Developed and implemented specialized procedures for customer service operations.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Assisted in developing strategies to increase customer satisfaction levels.
- Researched and analyzed customer feedback to identify areas of improvement.
- Generated reports to track performance metrics of team members.
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
Administrator
RJF Baltic
Kaunas
01.2013 - 09.2014
- Managed office supplies inventory and placed orders when necessary.
- Assisted in the development of new administrative systems, procedures and policies.
- Answered incoming calls and responded to customer inquiries.
- Coordinated meetings, conferences, travel arrangements.
- Provided general administrative support to staff members.
- Processed payroll information according to established guidelines.
- Monitored emails, sorted mail and distributed correspondence accordingly.
Sales Manager
Pusy paunksne
Kaunas
09.2007 - 09.2011
- Developed and implemented sales strategies to increase market share.
- Identified and developed new markets for products or services.
- Established relationships with key clients, while maintaining existing customer base.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
Education
Bachelor of Science - Public Administration
VDU
KAUNAS06-2011
Skills
- Supply Management
- Quality Assurance
- Customer Relations
Languages
Lithuanian
First Language
English
Advanced (C1)
C1
Russian
Elementary (A2)
A2
References
References available upon request.
Timeline
HR Specialist Manager
X
01.2015 - Current
Administrator
RJF Baltic
01.2013 - 09.2014
Sales Manager
Pusy paunksne
09.2007 - 09.2011
Bachelor of Science - Public Administration
VDU
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