Milagros Villa Bregar

• Driving the O2I Transformation successfully transitioning critical processes from an external provider to our internal team
• Leading process migration - Ensuring seamless integration by proactively identifying and resolving discrepancies across systems
• Stakeholder alignment & collaboration - Coordinating with cross-functional teams to streamline operations and align expectations
• Training & knowledge transfer - Conducting Q&A sessions and delivering training programs for a team of six in OTC and over 300 internal clients, improving efficiency and process adoption
• ServiceNow expertise - Specializing in process automation, workflow optimization, and IT service management, enhancing system efficiencies and resolving integration challenges

In my role as QA Manual Tester, I specialize in Android and Linux OS testing, contributing to the software development lifecycle and ensuring quality assurance through:

• Thorough analysis of business and system requirements, crafting and executing precise test cases
• Expertise in identifying and resolving defects, contributing to the enhancement of product reliability and performance

As an SAP SD O2C Expert at Puig UK & Ireland:

• I optimized order-to-cash processes and delivery services, collaborating across departments to ensure seamless operations and customer satisfaction
• Successfully managed key accounts, significantly reducing order failures and debt through proactive monitoring and real-time analysis
• Conducted comprehensive training sessions on SAP SD, driving efficiency improvements and boosting client satisfaction

As a Freelance Project Manager, I orchestrated logistics for GSMA Mobile World Congress, achieving operational excellence and cost savings

• Streamlined material distribution and optimized storage, reducing costs and enhancing logistical efficiency
• Managed project timelines and team performance, ensuring successful execution and client satisfaction

At COMDUTY S.L., I oversaw diverse projects and operational functions, achieving milestones such as:

• Successfully delivering over 50 POS projects error-free, while obtaining ISO 9001 and FSC certifications
• Negotiated vendor contracts, driving significant cost savings and fostering positive supplier relationships

As Staff Manager at PRISM INTERNATIONAL GmbH, I provided exceptional service during Champions League matches, ensuring top client satisfaction and operational excellence

Managed public relations and communications for major events and fairs, enhancing brand visibility and client engagement: SITC 2011/2013/2014 - Saló Internacional del Turisme de Catalunya, IGTM 2013 - International Golf Travel Market, EIBTM 2013 - The Global Meetings & Events Expo

Ron Medellin & Aguardiente Antioqueño Official Importer for CEE

I played a key role in expanding market reach and enhancing brand visibility for Ron Medellin & Aguardiente Antioqueño across Central and Eastern Europe

My contributions included:

• Expanding sales into new markets, increasing revenue by 25%
• Developing and executing marketing campaigns that boosted brand awareness by 30%
• Managing sponsorship for the Spanish tour of Juan Zelada, leading to a 20% increase in brand exposure
• Overseeing imports/exports and stock management, reducing supply chain costs by 15%
• Ron Medellin & Aguardiente Antioqueño Official Importer for CEE

As a Scheduler, in the short-term project, I optimized logistics and scheduling processes, leveraging SAP TM to drive efficiency

My achievements included:

• Analyzing business processes and identifying gaps, implementing improvements to streamline operations
• Scheduling and optimizing delivery routes across Spain and Portugal, improving on-time delivery by 20%
• Managing internal supply chain issues, and implementing solutions that increased efficiency by 30%