Mila Dotcheva
Madrid And Toledo
Summary
Experienced professional in coordinating international sales operations, market research, customer service, and logistics management. Skilled in developing and implementing effective export strategies to drive revenue growth. Expert in securing purchasing agreements, leading seamless export-import transactions, and ensuring inventory control. Proficient in resolving complaints, optimizing operational efficiency, and achieving delivery deadlines.
Overview
14
14
years of professional experience
Work History
Finance Assistant
Movianto Spain, SL
Numancia De La Sagra
05.2024 - Current
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Prepared invoices for customers and suppliers.
- Reconciled bank statements on a regular basis.
- Processed payments received from customers in an accurate and timely manner.
- Provided administrative support to the finance department, such as filing documents and responding to queries.
- Monitored debtors' accounts to ensure timely payment of outstanding invoices.
- Entered data into accounting software packages accurately and efficiently.
- Developed procedures for improving efficiency within the department.
- Managed customer complaints regarding billing errors or discrepancies.
- Assisted managers with additional duties during employee absences.
- Established key relationships with peers throughout company to improve workflows and reduce communication bottlenecks.
- Greeted customers, answered account questions and resolved complaints.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Implemented and maintained financial management software to streamline financial operations.
Export Manager
Creaciones ALPE, S.L.
Toledo
01.2022 - 05.2024
- Appointed and managed agents and distributors for enhanced market outreach
- Engaged directly with overseas representatives and clientele.
- Served as the primary contact for international customers and agents, managing all initial inquiries.
- Implemented monitoring process for stock levels.
- Oversaw the organization of contracts, orders, quotes, and inventory lists.
- Led the coordination of international shipping logistics, ensuring timely delivery and efficient payment processing for customers and suppliers worldwide.
- Negotiated viable order terms with customers through effective communication.
- Met delivery deadlines, effectively tracked manufacturing progress and communicated with clients.
- Ensured timely customer notification of order progress and delivery schedule changes.
Executive Assistant / Purchasing and Sales Specialists
Adistafarma S.L.
Casarrubios del Monte
01.2021 - 01.2022
- Oversaw scheduling and email communication for CEO.
- Efficiently provided service and support to both international and domestic customers.
- Procured raw materials for production and prepared import/export documentation.
- Directed e-commerce operations, managed supplier relationships, and oversaw order processing.
- Ensured the secure storage and organization of critical files and documents, such as spreadsheets, PDFs, and presentations.
- Managed inbound and outbound orders including warehouse product search, inventory management and supplier relations
- Organized management, accounting, and manufacturing processes in the company.
Business English Teacher
Berlitz | Vaughan Systems
Madrid
01.2011 - 01.2022
- Aided native Spanish speakers in international offices to enhance their English presentation skills through emphasis on improving verbal communication and pronunciation.
- Worked closely with company executives and top management personnel to achieve goals
- Provided preparation assistance to executives for meetings, presentations, and international conference calls
- Successfully upgraded communication abilities of workers by incorporating innovative pedagogical methods
- Taught technical vocabulary to assist in presentations of business proposals resulting in successful outcomes.
- Implemented efficient training methodologies and instructed business professionals to achieve substantial progress in their spoken English proficiency during the summer sessions.
Administrative Assistant in the Athletics Department
Saint Peter´s University
Jersey City
Legal Administrative Assistant
Lawrence M. Herrmann Law
Jersey City
Purchasing Manager
A Matter of Health
New York
Assistant Manager
Euro Grill
Kew Gardens
Education
Master Courses in Business -
Mercy College
Dobbs Ferry, NY01-2007
Bachelor of Science - Business Management & Administration
Saint Peter’s University
Jersey City, NJ01-2005
Skills
- Global Supply Chain Management
- Order Fulfillment Optimization
- Negotiation Expertise
- Stock Oversight
- Oversight of Financial Transactions
- Regulatory Standards Management
- Vendor & Supplier Relations
- B2B & B2C Sales Strategies
- Agent & Distributor Networking
- E-Commerce Management
- Client Relationship Management
- Customer Relationship Management
- Customer Needs Assessment
- Customer Retention
- Customer Engagement
- Relationship Building
- Sales follow-up
- Payment management
Vehicle
Own vehicle and a driving License
Languages
English
First Language
Spanish
Proficient (C2)
C2
Bulgarian
Proficient (C2)
C2
Macedonian
Proficient (C2)
C2
Russian
Upper Intermediate (B2)
B2
SOFTWARES:
Possess deep knowledge of MS Office, Google, Windows, Mac, Linux, Zoom, Skype, Teams, Factusol, and SAP.
Timeline
Finance Assistant
Movianto Spain, SL
05.2024 - Current
Export Manager
Creaciones ALPE, S.L.
01.2022 - 05.2024
Executive Assistant / Purchasing and Sales Specialists
Adistafarma S.L.
01.2021 - 01.2022
Business English Teacher
Berlitz | Vaughan Systems
01.2011 - 01.2022
Administrative Assistant in the Athletics Department
Saint Peter´s University
Legal Administrative Assistant
Lawrence M. Herrmann Law
Purchasing Manager
A Matter of Health
Assistant Manager
Euro Grill
Master Courses in Business -
Mercy College
Bachelor of Science - Business Management & Administration
Saint Peter’s University
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