Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Mihai Gabriela

Hondarribia

Summary

Having accumulated diverse work experiences from a young age, particularly in people-centric roles like Horeca, beauty, and sales, I've refined my skills and expertise. In 2020, I embraced motherhood, becoming the proud mother of a beautiful little girl, which inspired the creation of Emagnetic¨. This independent small business focuses on curating designs for both mothers and children, featured on t-shirts and sweaters.

Over time, I've gained proficiency in various areas, including SEO, logistics, supply management, accounting, and crafting, as I independently manage all aspects of Emagnetic. It's a solo operation that I take great pride in.

While I value the accomplishments achieved through Emagnetic, I yearn for the sense of belonging that comes from being part of a larger "work family." As a result, I am actively seeking new opportunities.

I am passionate about promoting lasting customer satisfaction through the delivery of quality service and unparalleled support. I am proficient in customer service best practices and related options.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Agent

TUI Espana Turismo
03.2023 - Current
  • Assisted customers with inquiries regarding products and services through phone, email, and chat - managing to have a 130% above the target CPH almost every month
  • Resolved customer complaints quickly and efficiently.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Collaborated with other departments such as logistics and sales to resolve customer issues.
  • Updated customer records in the CRM system accurately with each interaction.
  • Attended training sessions regularly to stay current on new products or services.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Developed strong customer relationships to encourage repeat business.

Small Business Owner

Emagnetic
06.2021 - 08.2023
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Leveraged social media websites to promote services and gauge customer needs and preferences.
  • Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.

Home Maid

Private Employer
09.2019 - 03.2021
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Worked with speed and efficiency to meet all job requirements.
  • Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.

Factory Production Worker

Marsch Import
04.2019 - 08.2019
  • Evaluated current production processes and made forward-thinking adjustments to improve output.
  • Loaded and unloaded items from machines and conveyors.
  • Moved items between machines, conveyors and transport equipment to meet production needs.
  • Examined final products for conformance with quality and design standards.
  • Operated air, manual and hydraulic tools to put together and align assemblies.
  • Operated 3 machines proficiently and in compliance to safety standards.

Customer Service Representative

Competence Call Center
05.2018 - 02.2019
  • This was for Turkish Airlines
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls to facilitate customer service - shifts with 100 calls even more when a flight was canceled or delayed

Buyer Specialist

Veo World Wide
11.2016 - 02.2018
  • Researched competitors and sourced new vendors.
  • Participated in supplier calls to define component deliveries, meeting scheduled production dates.
  • Implemented contractual documentation into purchase order, encompassing corporate and government requirements.
  • Requested pricing quotes from suppliers to determine best source of supply.
  • Negotiated with selected suppliers to obtain lowest unit cost.
  • Tracked and approved procurement plans and inventory levels.
  • Negotiated prices, discount terms and transportation arrangements with suppliers.

Restaurant Waiter

Don Corleone Event Restaurant
09.2014 - 11.2016
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Provided exceptional service to high volume of daily customers.

Education

Bachelor of Science - Environmental Engineering

Maritime University of Constanța
Constanta
06.2016

High School Diploma -

Lazar Edeleanu High School
Navodari
06.2010

Skills

  • Planning and execution
  • Purchasing and planning
  • Supervision and training
  • Customer retention
  • Communication
  • Financial administration
  • Business development
  • Case Management
  • Call Control
  • Information Verification
  • Customer Relationship Management (CRM)
  • Database Research
  • CRM Software
  • Outstanding Communication Skills
  • Inbound Customer Service
  • Inbound Call Management
  • Customer Complaint Resolution
  • Customer Service
  • Customer Relations
  • Problem Resolution

Languages

Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Romanian
Bilingual or Proficient (C2)

Affiliations

n addition to my professional pursuits, I lead a balanced life that reflects my well-rounded nature:

  • Entrepreneurship: As the owner of Emagnetic, I manage a successful small business, honing my skills in e-commerce and business management.
  • Language Proficiency: I am proficient in English, Spanish, and Romanian, and I am actively learning French, demonstrating my commitment to continuous learning.
  • Multitasking: I efficiently balance parenthood, business ownership, and language learning.
  • Community Involvement: I engage in community events and charitable activities.
  • Physical Fitness: I maintain a healthy lifestyle through regular exercise, fostering both physical and mental well-being.

These activities highlight my versatility and adaptability, showcasing my ability to excel in various aspects of life.

Certification

I participated in an online course on Quality Standard ISO 9000 within the Lanbide workforce program in Pais Vasco.

Timeline

Customer Service Agent

TUI Espana Turismo
03.2023 - Current

Small Business Owner

Emagnetic
06.2021 - 08.2023

Home Maid

Private Employer
09.2019 - 03.2021

Factory Production Worker

Marsch Import
04.2019 - 08.2019

Customer Service Representative

Competence Call Center
05.2018 - 02.2019

Buyer Specialist

Veo World Wide
11.2016 - 02.2018

Restaurant Waiter

Don Corleone Event Restaurant
09.2014 - 11.2016

Bachelor of Science - Environmental Engineering

Maritime University of Constanța

High School Diploma -

Lazar Edeleanu High School
Mihai Gabriela