Miguel Esono Ada
Oviedo,Asturias
Summary
Highly skilled professional with extensive experience in customer service, wellness coaching, and physical conditioning training. Demonstrates exceptional abilities in constructive feedback delivery, time management mastery, and nutrition plan designing. Proven track record of dependability and reliability, with expertise in equipment handling, teamwork facilitation, and resilience under pressure. Adept at handling kitchen tools, serving alcoholic beverages, and ensuring excellent grooming standards. Proficient in data analysis tools, cloud computing, IT security protocols, and ethical judgement. Career goal: to leverage diverse skill set to contribute to a dynamic team focused on holistic wellness and customer satisfaction.
Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Offering strong teamwork capabilities and excellent customer service skills. Knowledgeable about food safety and hygiene standards, with positive attitude towards learning. Ready to use and develop communication, multitasking, and problem-solving skills in [Desired Position] role.
Outgoing and reliable individual with genuine interest in providing excellent customer service and working in team-oriented environment. Skilled in communication and problem-solving, with knack for maintaining positive atmosphere and ensuring customer satisfaction. Prepared to contribute to achieving customer service excellence and operational efficiency in [Desired Position] role.
Overview
5
5
years of post-secondary education
4
4
years of professional experience
Work history
Assistant coach
Canton RFC
Cardiff, South Glamorgan
2019.01 - 2023.03
- Facilitated skill development sessions, promoting technical growth among players.
- Monitored opponents' strategies ahead of games to optimise our defensive and offensive approach.
- Reviewed game footage with players, leading to increased understanding of tactics and strategies.
- Tailored individual workout regimes according to player's needs-improving their overall physical condition.
- Offered constructive feedback post-match helping players identify areas needing improvement.
- Supported recruitment process by evaluating potential player's abilities and fitness levels, resulting in stronger squad formation.
- Thoroughly prepared training drills that focused on enhancing specific skills – resulting in better match performances.
- Oversaw equipment inventory management, ensuring availability of necessary gear at all times.
- Coached players in real-game situations, offering tactical support and encouragement.
Restaurant staff member
Bombay Grill
Cardiff, South Glamorgan
2019.05 - 2020.09
- Assisted in inventory management to prevent stock shortages.
- Facilitated positive dining experience for all guests.
- Checked accuracy of orders before serving, reducing errors.
- Demonstrated knowledge of menu items, increasing customer satisfaction.
- Set tables neatly, enhancing restaurant's appearance.
- Managed reservations system for efficient seating arrangements.
- Maintained cleanliness of the restaurant for a pleasant dining environment.
- Upheld hygiene standards whilst handling food and beverages.
- Liaised with kitchen staff for timely order completion.
- Served meals to customers with a friendly approach.
- Prevented fall incidents, conducting restaurant inspections to identify and rectify potential hazards.
- Facilitated smooth restaurant operations, assisting management in daily opening and closing procedures, including [Task] and [Task].
- Used [Software] POS to process sales transactions totalling £[Number]+ per shift with zero error.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Paper deliverer
Post Office
Cardiff, South Glamorgan
2018.09 - 2019.07
- Kept calm under pressure during peak holiday seasons or when handling last-minute changes in deliveries schedule.
- Resolved issues efficiently related to missed or late deliveries, enhancing customer experience.
- Enhanced customer satisfaction by delivering newspapers promptly and accurately.
- Covered additional routes when required, showing flexibility and reliability within the role.
- Improved public image of the company by polite interactions with clients during deliveries.
- Upheld company reputation through consistent, high-quality service delivery.
- Ensured timely deliveries with meticulous route planning.
- Fulfilled responsibilities despite adverse weather conditions, demonstrating commitment and dedication.
- Expanded knowledge of local area whilst performing daily delivery duties.
- Delivered papers punctually to maintain customer trust in our services.
- Undertook early morning starts consistently, highlighting strong time management skills.
- Managed large volumes of newspapers, ensuring accurate sorting and distribution.
- Performed weekly checks on bicycle equipment to ensure safe operations.
- Maintained physical fitness through regular cycling for paper delivery routes.
Education
Foundation Degree in Science - Btec Science
St Davids College
Cardiff 2019.09 - 2021.05
A-Levels - Spanish
St Davids College
Cardiff 2019.09 - 2021.05
Foundation Degree in Arts - Btec Sports
St Davids College
Cardiff 2019.09 - 2021.05
Skills
- Constructive feedback delivery
- Wellness coaching
- Time management mastery
- Nutrition plan designing
- Resilience and persistence
- Physical conditioning training
- Equipment handling
- Teamwork facilitation
- Dependability and reliability
- Bagging proficiency
- Refund issuing
- Patience and composure
- Scanning items
- Discount calculation
- Cash handling
- Customer Service
- Pedestrian etiquette
- Flyer distribution expertise
- Package delivery coordination
- Adaptability to route changes
- Postal code familiarity
- Stamina for long routes
- Safe cycling practice
- Early morning wakefulness
- Resilience to adverse conditions
- Navigation app usage
- Excellent grooming standards
- Handling kitchen tools
- Serving alcoholic beverages
- Data analysis tools
- Cloud computing
- Resilience under pressure
- Initiative taking
- Ethical judgement
- Time efficiency
- IT security protocols
Timeline
Foundation Degree in Science - Btec Science
St Davids College
2019.09 - 2021.05
A-Levels - Spanish
St Davids College
2019.09 - 2021.05
Foundation Degree in Arts - Btec Sports
St Davids College
2019.09 - 2021.05
Restaurant staff member
Bombay Grill
2019.05 - 2020.09
Assistant coach
Canton RFC
2019.01 - 2023.03
Paper deliverer
Post Office
2018.09 - 2019.07