Miguel Daruj Neto

Operations Director in Telecommunications Area

Professional with solid career in Operations in the Telecommunications sector. Currently American Tower´s Europe BPM Director, based in Madrid, responsible for leading the change management across Europe Operations. Keep abreast of data technologies and best practice to foster and support a continuous improvement culture within European Operations. Formulate clear competence development plans and training standards for Europe Operations. Responsible for preparing the budget and ensuring its execution (Opex & Capex), ROI, ensure all Governance aspects, including the preparations of trends and comparison to the projections. Responsible to guarantee all legal and regulatory documents, monitoring compliance connected to the account directives. Strong experience in developing a strategic vision, defining procedures, guidelines and improving processes, building alliances and partnerships with other organizations. Long experience at Ericsson Telecommunications as Senior Project Manager, managing effective project implementation and delivery to ensure customer satisfaction on the successive generations, (2G through 4G). Provide inspired leadership for the organization, helping to promote a company culture that encourages and inspire top performance. Responsible for the Operation & Maintenance organization of American Tower, minimizing unplanned downtime and reduce repair costs. Provide inspired leadership for the organization, helping to promote a company culture that encourages top performance. Experience in engineering and civil construction at Darcon, Tricury and Camargo Corrêa companies based on Brazil. Talented professional considered knowledgeable leader and dedicated problem solver. Brings [Number] years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

• American Tower Corporation, 03/2014, Present, Europe Business Process Managing Director, 10/2020, Present, Brazil Operation and Maintenance Director, 10/2020, 10/2022, Brazil Senior Implementation Manager, 03/2014, 10/2020, Establish and Roll-Out a consistent and comprehensive set of aligned KPI's and metrics to manage and monitor the operational performance of the European business., Formulate a plan to ensure all 3 countries (Spain / France / Germany) operate to the same basic standards using consistent processes that have been optimized using Business Process reengineering methodologies., Responsible for leading the change management in the implementation of a simple, clear, and consistent organisational structure across Europe Operations., Take a lead in the project management and governance of operational transformation improvement projects within the Europe business., Keep abreast of data technologies and best practice to foster and support a continuous improvement culture within European Operations., Responsible for the entire Operation and Maintenance area of the company, with more than 24 K sites throughout Brazil and managing a team of 65 employees., Budget management (Opex + Capex), revenue and ROI., Restructuring and resizing of the Operation and Maintenance area, with a reduction in the maintenance back log, implementation of improvements in the Service Delivery area (customer management information) and creation of the Asset Security area for the company., Restructuring the company, defining procedures and distinct areas responsible for each activity, training Project Managers, implementing a governance tool, managing 25 employees, which resulted in the feasibility of delivering all the businesses and exceeding the goals year over year and hitting the budget expectations., Responsible for implementing the PMO organization managing a team of 52 employees, defining guidelines and procedures, resulting in the delivery of more than 700 sites (BTS - Build to Suit) for Telefonica hitting the ROI., Responsible for access areas (Call Center), NOC (Operation Monitoring Center), registration and pricing of new customer requests., Responsible for delivering Core businesses - BTS (Build to Suit), Collocation, Amendments, Indoor Sites., Strong Relationship with all customers, Vivo, Claro, TIM, Nextel and Oi across the country, based on trust and clear communications, based on reporting and clear monitoring of activities., Acting as a Coach at American Tower University.
• Ericsson Telecommunications, 06/2010, 03/2014, Senior Project Manager, 06/2010, 03/2014, Key Project Management for America Móvil, resulting in the implementation, activation and monitoring of switches (RNC's) and software upgrades for switches that manage 3G and 4G technology, with a team of 21 employees and generating add on sales of 30% of the value original of the project., Carrying out civil works for the implementation of 800 sites for Claro, with a team of 15 employees, from the site acquisition, projects, licensing, and civil works, generating net sales above expectations., Responsible for the project's deliveries to the customers, covering all the financial aspects as healthy balance sheet accounts and closely tracking the project budget in detail., Monthly meetings with the headquarters in Sweden, to report the financial status and Project margin and the alignment with the standards and specifications defined by the company., Dashboard's development to demonstrate the capacity of the customers switches., ESPM certification - Ericsson Senior Project Manager.
• Darcon Engenharia e Construções Ltda., 09/2008, 06/2010, Engineering Director, 09/2008, 06/2010, Responsible for the company professionalization, creation of the project management and customer service areas, which resulted in the doubling of the company's annual revenue.
• TIM Brasil, 08/2001, 09/2008, Project Manager, 06/2003, 09/2009, Implementation Supervisor, 08/2001, 06/2003, Responsible for installing Nokia and Ericsson equipment to expand 2G cellular network coverage and deploy the company's 3G network in São Paulo, managing a team of 45 employees, including engineers and field technicians., Implementation and monitoring of an Opex optimization project, changing the use of fiber optics by radios., Implementation of the GSM network in the state of São Paulo, involving the team building of 15 engineers and management of civil works suppliers.
• Ericsson Telecomunicações S/A, 12/1996, 08/2001, Project Manager, 01/2001, 08/2001, Implementation Manager, 01/2000, 12/2000, Implementation Supervisor, 09/1998, 12/1999, Civil Engineer, 12/1996, 09/1998, GSM DEMO network implementation, with 40 sites and switches, involving the team management of 20 employees/suppliers and the processes elaboration, with the 1st GSM connection made with TIM., Member of the civil works team in the implementation of one of the first cellular systems in Brazil (B Band startup), as a turnkey supplier for the TIM, supervision of 12 people team in Bahia and Minas Gerais States, with site investigations, projects and execution of the first civil works for Telecom, through partner companies.

• Leadership for Seniors Executives, Harvard Business School (Boston), 2022
• Strategic Thinking, Harvard Manage Mentor, 2019
• Leadership Strategy, Harvard Manage Mentor, 2019
• Leadership Training - " Modeling the future", Sapiens Associados, 2019
• Verbal Expression, Reinaldo Polito, 2018
• Telecom Finances, TIM, 2008
• PMP Certification, Project Manager Institute, 2007
• Negotiation Techniques and Skills, ESPM, 2001