Michele Fronda
Barcelona
Summary
Adept at elevating customer experiences, I honed my expertise in beverage knowledge and customer service at Al Ciketo, mastering the art of crafting memorable moments. My leadership in team training and development, coupled with an engaging personality, significantly boosted customer loyalty. Renowned for reliability and multitasking, I consistently deliver excellence in high-volume settings.
Overview
9
9
years of professional experience
Work History
Bartender - Wine Server
Al Ciketo
03.2018 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Assisted with inventorying beverage stock and bar supplies.
Head Bartender
Portopiccolo, Falisia Resort & Spa SRL
03.2019 - 10.2019
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Obtained cash bank and stocked service bar to prepare for operation.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
Catering Server
Sf.ERA SRL
02.2019 - 02.2019
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
Head Barista
Caffè Ponchielli
03.2018 - 01.2019
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Developed a loyal customer base by fostering strong relationships and consistently delivering high-quality beverages.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
- Cultivated a positive team atmosphere by setting clear expectations, recognizing achievements, and fostering open communication among staff.
Bartender
La Portizza - Romaquattro SRL
04.2016 - 03.2018
- Mixed unique and interesting cocktails for customers, including bar specials.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Prepared garnishes by evenly slicing and pitting fruits.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
Bartender - Wine Server
La Cantina Del Vescovo
08.2015 - 04.2016
- Served high customer volumes during special events, nights, and weekends.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Education
High School Diploma -
Liceo Linguistico Paolino D'Aquileia
Gorizia, Italy07.2014
Skills
- Strong multitasking
- Highly reliable
- Customer Service
- Patience and Tolerance
- Team player attitude
- Fast Learner
- Team training and development
- Honest and Dependable
- Liquor, beer, and wine knowledge
- Engaging personality
Languages
English
Advanced (C1)
French
Intermediate (B1)
Spanish
Intermediate (B1)
Timeline
Head Bartender
Portopiccolo, Falisia Resort & Spa SRL
03.2019 - 10.2019
Catering Server
Sf.ERA SRL
02.2019 - 02.2019
Bartender - Wine Server
Al Ciketo
03.2018 - 04.2024
Head Barista
Caffè Ponchielli
03.2018 - 01.2019
Bartender
La Portizza - Romaquattro SRL
04.2016 - 03.2018
Bartender - Wine Server
La Cantina Del Vescovo
08.2015 - 04.2016
High School Diploma -
Liceo Linguistico Paolino D'Aquileia
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