MICHELE DE CAPUA
Barcelona
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills. Excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong eager to secure entry-level, Leading/PMing position.
Overview
10
10
years of professional experience
Work History
QA Lead Ads
Scopely
01.2023 - Current
- Supported quality control assessments on manufacturing floor.
- Advised and lead process improvement team with deliberation, leadership and strategic planning.
- Adapted procedures to mitigate issues and improve deficiencies.
- Planning, coordination and supervision of game testing project.
- Organization and management of testing team.
- Coordination, monitoring and controlling of status and quality of tasks performed within projects or programs.
- Identification and reporting of risks and hazards associated with testing process and resolution of problems.
- Cooperation and communication with customer. Reporting daily Project Status and verification on delivery quality.
- Preparation of reports on progress of works and resource usage as well as materials and guidelines for testing.
- Supervision of internal quality assurance procedures.
- Performing administrative tasks assigned by Game Testing Manager as official back up.
- Monitoring resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
QA Test Manger
Lionbridge Poland
04.2021 - 01.2023
- Managing over 100 Testing Team members.
- Analyze historical testing results to isolate failure patterns for long-term investigation into possible development protocols improvements.
- Estimate and agree with costumer on schedule and budget for each project.
- Actively participate in communication and cooperation with international clients and internal Sales from gaming industry.
- Hire, grow, and manage LQA Team.
- Establish team metrics for measurement of quality and operational excellence, identification of processes for assessment and improvement.
- Performing administrative tasks required for team and organization management.
- Deliver weekly feedback on quality delivered and daily work performed by Test Leads.
- Managing over 10 projects per month.
- Forecasting of projects and remaining within agreed budget.
- Daily communication with Customers over expectation vs final results delivered.
- Set up for each project making sure equipment, space and resources are available and get them when needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participating in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork, especially with Solution and Sales departments for striking new opportunities.
- Offering friendly and efficient service to customers, handled challenging situations with ease.
QA Test Lead
Lionbridge Poland
10.2019 - 04.2021
- Documented nonconforming material and reported to appropriate team leaders for review and assessment.
- Supported quality control assessments on manufacturing floor.
- Advised and lead process improvement team with deliberation, leadership and strategic planning.
- Adapted procedures to mitigate issues and improve deficiencies.
- Planning, coordination and supervision of game testing project.
- Organization and management of testing team.
- Coordination, monitoring and controlling of status and quality of tasks performed within projects or programs.
- Identification and reporting of risks and hazards associated with testing process and resolution of problems.
- Cooperation and communication with customer. Reporting daily Project Status and verification on delivery quality.
- Preparation of reports on progress of works and resource usage as well as materials and guidelines for testing.
- Supervision of internal quality assurance procedures.
- Performing administrative tasks assigned by Game Testing Manager as official back up.
- Monitoring resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective
- Operating under Agile and Scrum frameworks to complete releases and well-organized sprints
QA Senior Tester
Lionbridge Poland
10.2018 - 10.2019
- Helped Test Lead on daily Task.
- Maintaining high quality thought project and reported issues.
- Kept progress on equal level and reported any testing risk.
- Training new Team members
- Analyzing testing data and suggest best Testing approach.
QA Tester With Italian
Lionbridge Poland
05.2016 - 10.2018
- Game translation evaluation and proofreading, cultural correctness validation.
- Error reporting (in English) and improvement suggestions.
- Testing different types of games on different platforms, from Indie Games to AAA titles.
Pizza Chef
La Panca
06.2014 - 03.2016
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Fostered positive working environment through effective communication and time management.
- Prepared dough from scratch using old world recipe and added toppings, cheese and sauce for unique pies.
- Cooked pizza, calzones, fries and bruschetta
- Monitored and maintained clean working areas and cooking surfaces.
- Used pizza cutter to slice pizzas according to size and customer specifications.
Call Center Operator
MediaTrade Srl
10.2013 - 05.2014
- Responded to customer requests for products, services and company information.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers by answering questions and responding to inquiries
Education
Master of Science - Law (Pre-Law)
University Aldo Moro
Bari07.2016
Skills
- Flexible and Adaptable
- Self-Motivated
- Collaboration
- Conflict Resolution
- Microsoft Office
- Good listening skills
- Decision Making
- Multitasking Abilities
- Attention to Detail
Hobby
Great passion for football, books and nature
Languages
Greek
Beginner (A1)
English
Advanced (C1)
Polish
Elementary (A2)
Spanish
Beginner (A1)
Testing Software
- Jira
- TestRail
- Azure DevOps
- SAP
- Kinaba
- Playgami
Timeline
QA Lead Ads
Scopely
01.2023 - Current
QA Test Manger
Lionbridge Poland
04.2021 - 01.2023
QA Test Lead
Lionbridge Poland
10.2019 - 04.2021
QA Senior Tester
Lionbridge Poland
10.2018 - 10.2019
QA Tester With Italian
Lionbridge Poland
05.2016 - 10.2018
Pizza Chef
La Panca
06.2014 - 03.2016
Call Center Operator
MediaTrade Srl
10.2013 - 05.2014
Master of Science - Law (Pre-Law)
University Aldo Moro
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