Cherry Anne Gyldendal
Barcelona,Spain
Summary
Reliable Customer Service and Sales Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Risk Specialist
Teleperformance
Barcelona, Spain
08.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Ensured businesses are in compliance to requirements of operation.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
Customer Service Representative
ECenterprises Group Manila Inc
Metro Manila, Philippines
03.2021 - 02.2023
- Robinhood Trading (American Financial Account)
- Handled phone and email enquiries with consistent customer service from our US clients.
- Resolved client issues effectively regarding their account, using strong interpersonal skills and conflict resolution techniques.
- Adhered strictly to policies and procedures for continued company compliance.
Senior Sales Administrator
SLF Green and EP One Manpower Pte Ltd.
Singapore, Singapore
05.2010 - 07.2020
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Assisted with employee relations issues, using emotional intelligence and diplomatic communication to resolve grievances.
- Processed customer information safely and confidentially for continued compliance with data protection regulations.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
Education
Bachelor of Transportation Management - Transportation
Polytechnic University of the Philippines
Manila, Philippines 06.2005 - 04.2009
Skills
- Strategic sales knowledge
- Strong customer service orientation
- Administrative support
- Adaptive team player
- Experience in Salesforce CRM and call center setting
References
References available upon request.
Timeline
Risk Specialist
Teleperformance
08.2024 - Current
Customer Service Representative
ECenterprises Group Manila Inc
03.2021 - 02.2023
Senior Sales Administrator
SLF Green and EP One Manpower Pte Ltd.
05.2010 - 07.2020
Bachelor of Transportation Management - Transportation
Polytechnic University of the Philippines
06.2005 - 04.2009
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