MICHAEL TWYFORD
Barcelona,B
Summary
A self motivated, resourceful and focused professional with experience as an IT Service Delivery Associate in the Tech Industry in fast paced changing environments
Displays superior planning and organizing capabilities. Highly detail orientated with excellent multitasking abilities and has an impeccable work ethic and attitude
AWS Certified Solutions Architect and Cloud Practitioner
Overview
10
10
years of professional experience
Work History
IT Service Delivery Analyst
Zurich
2022.01 - Current
- Investigating and resolving risk management issues and queries using IBM Cloud
- Engages in the deployments of updated software versions of IBM Openpages
- Performs smoke testing after scheduled version upgrades of the IBM Cloud platform
- Adhering to regional audits and dealing with internal controls engagement in a SOX environment
- Business analysis and requirements gathering to design AWS requests in liaison with the Cloud
Operations department using MS Visio - Monitored IAM Access policies and created VPC's using Amazon Web Services
IT Support Technician
Fannin Ltd
2020.10 - 2021.11
- Provisioned and managed user accounts, mailboxes and security groups in Active Directory and Office 365 Environment
- Troubleshooted issues related to WSUS server and Windows Updates
- Supported and managed endpoints security through Forcepoint and McAfee
- Troubleshooted network issues through PRTG Network Monitor.
Onsite Support Engineer
Statkraft
2020.01
- Provided level 2 technical support using Active Directory, Office 365 Portal, ServiceNow
- Imaged computers through the use of task sequence on SCCM
- Troubleshooted software issues related to SCCM through the use of Event Viewer
- Maintained Cisco VC systems and troubleshoot related issues.
Technical Services Officer
Betsson Group
2018.05 - 2019.12
- Troubleshooted and resolved incidents and network issues with Cisco Unified Manager
- Imaged and configured hardware through the use of SCCM
- Provisioned and recomposed VM's using VMware Horizon.
Software Operations Engineer
Bit8
2016.05 - 2017.10
- Performed testing and live version deployments on various clients servers through using IIS, MySQL, SVN, Powershell
- Deployed Windows Updates through the use of WSUS
- Maintained the Active Directory and Office 365 environment
- Performed smoke testing on servers using IIS and Windows Services.
Google Technical Support Specialist
Voxpro
2014.11 - 2016.04
- Troubleshooted data migration issues using GASMO, GADS and Migration Service.
Education
Master of Science - Business Information Systems
University College Cork
Ireland01.2014
BA - European Studies -
Institute Of Technology Tallaght, Dublin
01.2013
Skills
IBM OpenPages
Amazon Web Services (AWS)
Active Directory
Windows Server 2016
MS Powershell
JSON
MS Azure
MYSQL
Office 365
Cisco Unified Manager
Languages
English
Bilingual or Proficient (C2)
Irish
Advanced (C1)
Spanish
Intermediate (B1)
Timeline
IT Service Delivery Analyst
Zurich
2022.01 - Current
IT Support Technician
Fannin Ltd
2020.10 - 2021.11
Onsite Support Engineer
Statkraft
2020.01
Technical Services Officer
Betsson Group
2018.05 - 2019.12
Software Operations Engineer
Bit8
2016.05 - 2017.10
Google Technical Support Specialist
Voxpro
2014.11 - 2016.04
Master of Science - Business Information Systems
University College Cork
BA - European Studies -
Institute Of Technology Tallaght, Dublin
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