Michael Suárez
Valencia
Summary
People Operations manager with experience in client success, HR, customer service, and EOR services.
Overview
5
5
years of professional experience
Work History
People Operations Manager
Teamed SP, SL
Remote
05.2023 - Current
- Ensured compliance with all relevant labor laws including minimum wage requirements for over 20 countries
- Managed over 200 employee and 20 client relationships.
- Established onboarding and compliance processes across 30+ countries.
- Developed CRM processes to manage customer and employee relations
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Relationship management of +20 hr and payroll providers.
- Payroll and HR provider sourcing
ACCOUNT MANAGER
TEAMED
11.2021 - 05.2023
- Department Coordinator (Customer Service and Support) for more than 20 clients | International HR experience, legal compliance, client upsell
- Managed multiple accounts simultaneously while meeting deadlines.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Developed the People Operations team processes.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
PROGRAM ASSOCIATE MANAGER
GLOBAL BRIGADES, INC.
11.2018 - 11.2021
- Department Coordinator (Customer Service and Support) for Panama and Ghana | Management of a portfolio of more than 30 clients
- Assisted in developing and implementing program plans, policies, and procedures.
- Developed reports on the progress of program initiatives.
- Managed internal communications, including staff meetings, newsletters and other publications.
- Collaborated with senior management team to create long-term plans for growth.
Education
Bachelor of Science - Telecomunications
Universidad Latina De Panama
Panama04-2012
Skills
- Employee engagement
- Benefits Administration
- Employee Relations
- Problem-Solving
- Supervision and leadership
- Organization and Time Management
Websites
Hobbies and Interests
- Arts and culture
- Music
- Reading
- Travel
Languages
Spanish
First Language
English
Proficient (C2)
C2
Accomplishments
- Responsible for leading the implementation of CRM systems, onboarding process improvement, cross department processes and employee base growth
References
References available upon request.
Timeline
People Operations Manager
Teamed SP, SL
05.2023 - Current
ACCOUNT MANAGER
TEAMED
11.2021 - 05.2023
PROGRAM ASSOCIATE MANAGER
GLOBAL BRIGADES, INC.
11.2018 - 11.2021
Bachelor of Science - Telecomunications
Universidad Latina De Panama