Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Languages
Accomplishments
References
Timeline
Generic
Michael Suárez

Michael Suárez

Valencia

Summary

People Operations manager with experience in client success, HR, customer service, and EOR services.

Overview

5
5
years of professional experience

Work History

People Operations Manager

Teamed SP, SL
Remote
05.2023 - Current
  • Ensured compliance with all relevant labor laws including minimum wage requirements for over 20 countries
  • Managed over 200 employee and 20 client relationships.
  • Established onboarding and compliance processes across 30+ countries.
  • Developed CRM processes to manage customer and employee relations
  • Oversaw necessary onboarding activities, addressing questions to speed up process.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Relationship management of +20 hr and payroll providers.
  • Payroll and HR provider sourcing

ACCOUNT MANAGER

TEAMED
11.2021 - 05.2023
  • Department Coordinator (Customer Service and Support) for more than 20 clients | International HR experience, legal compliance, client upsell
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Drafted proposals outlining services, costs, and benefits for prospective customers.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Developed the People Operations team processes.
  • Oversaw necessary onboarding activities, addressing questions to speed up process.

PROGRAM ASSOCIATE MANAGER

GLOBAL BRIGADES, INC.
11.2018 - 11.2021
  • Department Coordinator (Customer Service and Support) for Panama and Ghana | Management of a portfolio of more than 30 clients
  • Assisted in developing and implementing program plans, policies, and procedures.
  • Developed reports on the progress of program initiatives.
  • Managed internal communications, including staff meetings, newsletters and other publications.
  • Collaborated with senior management team to create long-term plans for growth.

Education

Bachelor of Science - Telecomunications

Universidad Latina De Panama
Panama
04-2012

Skills

  • Employee engagement
  • Benefits Administration
  • Employee Relations
  • Problem-Solving
  • Supervision and leadership
  • Organization and Time Management

Hobbies and Interests

  • Arts and culture
  • Music
  • Reading
  • Travel

Languages

Spanish
First Language
English
Proficient (C2)
C2

Accomplishments

  • Responsible for leading the implementation of CRM systems, onboarding process improvement, cross department processes and employee base growth

References

References available upon request.

Timeline

People Operations Manager

Teamed SP, SL
05.2023 - Current

ACCOUNT MANAGER

TEAMED
11.2021 - 05.2023

PROGRAM ASSOCIATE MANAGER

GLOBAL BRIGADES, INC.
11.2018 - 11.2021

Bachelor of Science - Telecomunications

Universidad Latina De Panama

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Michael Suárez