Michael Madden

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Negotiated and closed long-term agreements with new clients in Germany, the Middle East, the US and Australia.
• Dealing directly with decision makers at multinational law firms, Big Four accountancy firms as well as in government organizations to secure and maintain partnerships.
• Utilized market trends, mission priorities and customer goals to envision, shape and close new opportunities.
• Implemented systems and procedures to increase sales.
• Collaborated with sales support staff in administrative tasks to help sales reps close deals.
• Communicated product quality and market comparisons by creating sales presentations.
• Reviewed and executed confidential documents, contracts and disclosures.
• Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
• Screened and interviewed candidates to evaluate potential employees' qualifications.
• Used data analytics to identify and track sales trends and develop actionable insights.
• Attended monthly sales meetings and quarterly sales trainings.
• Contributed to team objectives in fast-paced environment.

• Reduced overheads by taking on more responsibility for creative and administrative projects.
• Oversaw daily office operations for employees.
• Composed and drafted all outgoing correspondence and reports for managers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Translated documents from English to German.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Performed event coordination for larger parties and gatherings.
• Prepared detailed notes per client specifications, assisting in business meetings and proposal presentations.

• Worked closely with Marketing and UX Design departments to maintain optimum levels of communication and customer experience for the effective and efficient completion of patient treatments.
• Grew client base through continued levels of outstanding service, such as troubleshooting and relationship building.
• Responsible for the D-A-CH Market
• Provided exceptional customer service to a high-volume customer base, resolving issues, answering inquiries and providing product information.
• Assisted customers with product selection and troubleshooting, providing accurate information and guidance to foster satisfaction.
• Analyzed customer feedback and generated reports to identify trends and opportunities for improvement.

• Exceeded annual sales target regularly. 
• Built relationships with customers and the community to establish long-term business growth. 
• Attended sales training camp and brought best practices leadership back to the company. 
• Kept detailed records of daily activities using an online customer database. 
• Contacted new and existing customers to discuss how their needs could be met through specific products and services. 
• Generated listings for sales and rental properties through cold calls and referrals. 
• Negotiated prices, terms of sales and marketing agreements.

• Update team members about changes in hotel products, services, pricing, and policies.
• Collaborated with maintenance and housekeeping.
• Recruited and trained new members of the guest service team.
• Developed departmental objectives, work schedules, budgets, and policies.
• Researched and updated all the required materials needed for the daily operation of the hotel.
• Obtained documents, clearances, certificates, and approvals from local, state, and federal agencies.

Volunteer Based position for the City.