MICHAEL FERNANDEZ
Utrecht
Summary
Dynamic leader with a proven track record at Fundación Eusebio Sacristán (Spain) and Becket-Chimney Corners YMCA (USA) adept in staff development and strategic communications. Excelled in creating constructive environments and enhancing program quality, demonstrating a proactive mindset and multitasking abilities. Skilled in recruitment and training, significantly improving team performance and customer satisfaction.
As a Program Coordinator with a high level of expertise in staff development, leadership development, and logistics, I offer a solid group of skills tailored to enhance organizational efficiency and effectiveness. My extensive background has equipped me with the ability to foster growth and drive impactful results. Through my strategic oversight, I have consistently contributed to the streamlining of processes and the empowerment of team dynamics, ensuring operational success and continuous improvement.
Overview
12
12
years of professional experience
Work History
Program Coordinator
Fundación Eusebio Sacristán
Valladolid
11.2020 - Current
- I currently work as a manager of teams, recruitment, and logistics. My mission is to guarantee excellent quality of the programs for schools, with great examples of leadership among staff, creating a beneficial and constructive environment for staff and participants, doing constant follow-ups and approaching.
- I develop and implement program activities according to established goals and objectives from schools.
- I manage the day-to-day operations of the program, ensuring compliance with applicable policies and regulations, and also conduct regular program evaluations, identifying areas for improvement, and implementing changes.
Program Director
Becket-Chimney Corners YMCA
Becket, Massachusetts
05.2022 - 08.2023
- Company Overview: USA
- For two summer seasons, I was responsible for over 50 international staff members from all over the world, and I guided them through a whole new experience working at a summer camp in the United States.
- My goals were to not only welcome and train staff, but also to be responsible for logistics, staff follow-up, supervision, and to help create a supportive and productive environment for a culturally diverse community.
- Organized and facilitated team meetings, workshops, and events.
- Provided leadership in developing innovative approaches to meet program goals.
Customer Service Representative
Amazon Retail
Remotely
11.2021 - 02.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Group Leader and English Teacher
Fundacion Eusebio Sacristan
Valladolid
10.2018 - 11.2020
- Company Overview: Spain
- I worked as an English teacher and group leader at a language immersion program for young students coming from different schools in the northern area of Spain.
- This program involves a foreign language learning experience and adventure activities such as basic outdoor living skills, climbing, bouldering, caving, via ferratas, zip lining, hiking, kayaking, archery, sports, and dancing.
- Developed and implemented group activities to promote team building and collaboration.
Outdoor Instructor & Host
Becket-Chimney Corners YMCA
Becket, Massachusetts
08.2015 - 09.2019
- Company Overview: USA
- For five summer seasons, I worked as an Outdoor Instructor, where I led team-building activities, icebreaker games, hikes, night hikes, orienteering, high ropes, low ropes, climbing, swimming, and boating for school groups of different ages coming from the states of the U.S.
- Provided instruction on how to use equipment such as canoes, kayaks, tents, and other gear.
- I was the host for schools and international corporations; my mission was to guarantee a positive, memorable experience with excellent customer service practices while participating in the program with us.
- Led groups of students on outdoor field trips to explore nature and learn about the environment.
- Created a positive atmosphere conducive to learning by providing encouragement and support.
Travel Service Programs (TSP)
Becket Chimney Corners YMCA
Yellowstone National Park
06.2019 - 08.2019
- Company Overview: USA
- During this summer season, I led an expedition to Grand Teton National Park and Yellowstone National Park in the United States with a group of young teenagers.
- This trip is focused on developing leadership skills, exploring new places, and connecting with other cultures.
- With an emphasis on the small group experience, I was responsible for creating a supportive environment for participants to explore the outdoors, and develop themselves as young adults.
- This program also focuses on leadership development, service learning, and cultural exchange.
- I ensured the health and safety of eight participants, managed the budget and travel itineraries/logistics, and worked closely with service partners to integrate the values of the YMCA into activities.
Waterfront Director
Camp Becket YMCA
Becket, Massachusetts
06.2015 - 08.2018
- Company Overview: USA
- For four summer seasons, I worked at the Waterfront, where I was involved with several water activities, such as swimming lessons, boating lessons, and also lifeguarding.
- My position as Waterfront Director made me a leader for the rest of the staff and created a safe and fun environment.
- Organized and supervised staff of lifeguards, instructors, and other personnel.
- Provided instruction in various aquatic activities such as swimming, sailing, canoeing, kayaking and paddle boarding.
- Created reports on attendance numbers, aquatic activity and participation levels from programs offered at the waterfront facility.
Marketing Analyst
Jardin Plaza Mall Administration
Cali
11.2015 - 06.2016
- Company Overview: Cali - Colombia
- Part of the Marketing Department team responsible for data analysis on sales, customer relationships and advertising of stores and brands that operated at the facility.
- Developed and implemented marketing strategies to increase brand awareness, engagement and customer loyalty.
- Analyzed sales data from various sources to track performance metrics over time.
- Participated in brainstorming sessions with internal teams for new product and service ideas and initiatives.
Assistant Manager
Crispy Fried Chicken
Cali
06.2013 - 12.2014
- Responsible for the well management of the restaurant and positive customer service as well as excellent performance in sales
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
Swimming Instructor
Club Deportivo C.R.P.
Cali
01.2013 - 05.2013
- In charge of fun and dynamic swimming lessons for kids from the age of 6 until 12.
- Instructed swimmers of all ages on proper technique, stroke development and water safety.
- Demonstrated swimming skills to students while providing corrective feedback.
- Created lesson plans tailored to the individual needs of each student.
Education
English Language - English for Adults Program
Centro Cultural Colombo Americano
01.2013
Teacher Training Course -
Centro Cultural Colombo Americano
01.2013
Middle and High School -
Institución Educativa "Agustín Nieto Caballero"
01.2011
Bachelors Degree - Marketing & Business
Fundacion Centro Colombiano de Estudios Profesionales FCECEP
Skills
- Staff development expertise
- Strategic communications
- Multitasking Abilities
- Problem-solving aptitude
- Schedule Planning
- Proactive mindset
- Schedule staff
- Customer service experience
- Effective leader
- Recruitment
- Training development
- Training and mentoring
Languages
Spanish
First Language
English
Proficient (C2)
C2
Timeline
Program Director
Becket-Chimney Corners YMCA
05.2022 - 08.2023
Customer Service Representative
Amazon Retail
11.2021 - 02.2022
Program Coordinator
Fundación Eusebio Sacristán
11.2020 - Current
Travel Service Programs (TSP)
Becket Chimney Corners YMCA
06.2019 - 08.2019
Group Leader and English Teacher
Fundacion Eusebio Sacristan
10.2018 - 11.2020
Marketing Analyst
Jardin Plaza Mall Administration
11.2015 - 06.2016
Outdoor Instructor & Host
Becket-Chimney Corners YMCA
08.2015 - 09.2019
Waterfront Director
Camp Becket YMCA
06.2015 - 08.2018
Assistant Manager
Crispy Fried Chicken
06.2013 - 12.2014
Swimming Instructor
Club Deportivo C.R.P.
01.2013 - 05.2013
English Language - English for Adults Program
Centro Cultural Colombo Americano
Teacher Training Course -
Centro Cultural Colombo Americano
Middle and High School -
Institución Educativa "Agustín Nieto Caballero"
Bachelors Degree - Marketing & Business
Fundacion Centro Colombiano de Estudios Profesionales FCECEP
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