MICAELA TERRE PATAMIA
Benalmádena,MA
Summary
Communicative Head waiter dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at well known, fine dinning and Michelin star restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Old Town Mexican Cafe
10.2023 - 07.2024
- Maintained a friendly, positive attitude when dealing with distressed customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Head Waiter
LEÑA by Chef Dani García
05.2021 - 07.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Supervised server staff and simultaneously served personal section of tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Increased sales significantly by upselling higher-end products to customers.
Head Waiter
Sollo. Michelin Star by Chef Diego Gallego
01.2018 - 05.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
Education
Professional Training For Medium Level - Hospitality
Hospitality School Costa Del Sol
Torremolinos, Spain07.2017
Transition Year - High School
Mohill College
Mohill, Ireland02.2016
High School Diploma -
Nuevo Milenio School
Córdoba, Argentina11.2015
Skills
- Positive and friendly
- Team work skills
- Hard working
- Calm under pressure
- Flexible
- Customer-focused
- Quick learner
- Excellent work ethic
- Complaint Handling
- Discretion and Confidentiality
Certification
- Certified Barista, Cafe Santa Cristina - Málaga, Spain
- Certified Food Handler - Málaga, Spain
- Driving license - Málaga, Spain
Timeline
Server
Old Town Mexican Cafe
10.2023 - 07.2024
Head Waiter
LEÑA by Chef Dani García
05.2021 - 07.2023
Head Waiter
Sollo. Michelin Star by Chef Diego Gallego
01.2018 - 05.2020
Professional Training For Medium Level - Hospitality
Hospitality School Costa Del Sol
Transition Year - High School
Mohill College
High School Diploma -
Nuevo Milenio School
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