MIAFEL AMOR DHIMAN
Davao City
Summary
Seasoned customer service expert with a decade of experience managing large-scale projects, focusing on manpower and budget efficiency. Specialized in Casino Gaming and Management, with a history of talent development and conflict resolution. Strong organizational capabilities ensure effective project delivery and operational success.
Overview
23
23
years of professional experience
1
1
Certification
Work History
CASINO DEALER/HOST
MSC Cruises
Worldwide
11.2024 - Current
- Dealt various casino games including blackjack, poker, baccarat and roulette, ensuring compliance with gaming regulations.
- Managed game flow and maintained a welcoming atmosphere for players to enhance overall customer experience.
- Educated patrons on game rules and strategies, fostering an engaging and interactive environment.
- Monitored table activity to identify potential issues or irregularities, ensuring fair play and adherence to standards.
CASINO PIT MANAGER
Dream Cruises
Asia
10.2011 - 06.2023
- Ensured optimal efficiency and security on gaming floor, enhancing guest satisfaction.
- Delivered detailed appraisals and progress reports to assess departmental performance.
- Resolved gaming disputes following established management protocols.
- Participated in strategy meetings to foster innovative practices.
CASINO ASSISTANT PIT MANAGER
Star Cruises
Asia
06.2010 - 09.2011
- Monitored game activity to ensure compliance with procedures and maintain integrity.
- Trained and developed dealers, offering constructive feedback to enhance performance.
- Resolved disputes promptly to uphold a positive experience for players.
- Maintained secure gaming environment by adhering to regulatory standards and preventing fraud.
CASINO SUPERVISOR/INSPECTOR
Star Cruises
Asia
09.2008 - 05.2010
- Conducted thorough inspections of financial records and table games to ensure fairness.
- Reviewed gaming equipment and verified payouts to maintain compliance with laws.
- Trained casino staff on compliance issues, enhancing understanding of regulations.
- Collaborated with law enforcement to address customer complaints and irregularities.
- Drafted comprehensive reports detailing observations and investigative findings.
CASINO DEALER
Star Cruises
Asia
07.2005 - 08.2008
- Applied expertise in table games per casino management directives.
- Delivered exceptional customer satisfaction by providing prompt and effective assistance.
RESERVATIONS OFFICER
Amstar Travel & Tours
Philippines
04.2002 - 06.2005
- Booked and managed travel arrangements for clients, including flights, hotels, and rental cars.
- Consistently achieved short- and long-term targets in travel management.
Education
Certificate - Foreign Language - Italian
Rosetta Stone Enterprise
MSC Online Learning & DevelopmentBachelor of Science - Tourism
Philippine Women’s University
Philippines 10.2002
Skills
- Service excellence
- Strong client relations
- Dispute resolution
- Rapid adaptability
- Detail-oriented approach
- Team leadership
Certification
- WELLNESS AT SEA CERTIFICATE OF ACCREDITATION JMG-FAME, Homer Foundation Inc. & Sailor's Society, Philippines | March 2020
- CASINO CUSTOMER SERVICE STORY Star Cruises, East Asia Pacific | September 2015
- LEADERSHIP TRAINING FOR CLUB OPERATIONS Genting Star Tourism Academy, Philippines | March 2014
- LEADERSHIP TRAINING Resorts World Hotel, Singapore | June 2011
- SUMMIT CLUB ORIENTATION & CHECK-IN GUIDELINES Cebu Pacific Air | Philippines | September 2003
- STCW COURSES (Fire Fighting, First Aid, Personal Survival Techniques) Davao Merchant Maritime Authority, Philippines | 2005-2022
LANGUAGES
English
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Italian
Beginner (A1)
Accomplishments
- Consistently surpassed Baccarat Tournaments from 2013-2020.
- Worked directly with Department Heads for immediate decisive actions.
Affiliations
- Rotary International District 3870, Philippines | Member
- Philippine Red Cross, Philippines | Volunteer
- Davao Tennis Federation, Philippines | Member
Additional Information
I am excited to apply for the positions of Casino Pit Manager, or Casino Assistant Manager. With my experience in customer service and gaming industry knowledge, I believe I can excel in any of these roles. I am eager to discuss how my skills can contribute to the success of Wynn Al Marjan Island. My spouse, Vivek Dhiman, is applying for casino positions as well.
Timeline
CASINO DEALER/HOST
MSC Cruises
11.2024 - Current
CASINO PIT MANAGER
Dream Cruises
10.2011 - 06.2023
CASINO ASSISTANT PIT MANAGER
Star Cruises
06.2010 - 09.2011
CASINO SUPERVISOR/INSPECTOR
Star Cruises
09.2008 - 05.2010
CASINO DEALER
Star Cruises
07.2005 - 08.2008
RESERVATIONS OFFICER
Amstar Travel & Tours
04.2002 - 06.2005
Certificate - Foreign Language - Italian
Rosetta Stone Enterprise
Bachelor of Science - Tourism
Philippine Women’s University