Meriem Chafiqi
Barcelona
Summary
Results-driven professional with 6+ years' experience in sales, account management and business development across B2B and customer-facing roles. Proven ability to streamline processes, improve client retention and consistently exceed targets through data-driven decision-making, persuasive negotiation and cross-functional collaboration. Multilingual (French, Arabic, English, Spanish) communicator and pragmatic leader who adapts quickly to new technologies and environments.
Overview
14
14
years of professional experience
Work History
Account Executive
Floorfy
Barcelona
04.2026 - Current
- Spearheaded international market growth by identifying and securing high-value B2B accounts in the French and global real estate sectors.
Guided real estate agencies through digital transformation by integrating automated 3D rendering and AI-powered virtual staging into workflows.
Championed the use of immersive 3D virtual tours to maximise listing visibility and accelerate sales processes.
Global Inside Sales Account Manager
HP
Barcelona
12.2024 - 02.2026
- Managed inbound sales leads and inquiries with prompt responses.
- Identified and qualified sales opportunities to align with client needs.
- Enhanced customer experience through cross-team collaboration.
Operations Content Moderator Representative
TELUS International
Barcelona
08.2024 - 11.2024
- Moderated user-generated content for policy compliance.
- Collaborated with teams to resolve content issues.
- Monitored trends and provided feedback on content quality.
Claims Representative
AXA Partners
Barcelona
05.2024 - 08.2024
- Resolved client issues to ensure high levels of satisfaction.
- Managed travel insurance claims, providing comprehensive support.
- Handled insurance claims, showcasing policy interpretation expertise.
- Claims Representative for American Express
Booking Manager French Market - B2B
Apartool
Barcelona
03.2024 - 05.2024
- Efficiently managed bookings and reservations, providing hotel services for corporate clients.
- Coordinated with clients to ensure seamless scheduling.
- Provided exceptional customer service for inquiries and issue resolution.
Customer Service and Sales
CPM International
Barcelona
10.2023 - 03.2024
- Provided first-level after-sales support to customers.
- Handled daily requests via phone, email, WhatsApp, and live chat.
- Ensured exceptional service by effectively addressing customer needs.
- Customer Service and Sales for Dyson
Customer Service Consultant
Worldline
Barcelona
09.2023 - 02.2024
- Resolved customer issues effectively, leading to increased satisfaction.
- Streamlined payment card processing, resulting in quicker resolutions.
- Achieved high levels of customer support, fostering loyalty and repeat business.
Business Development Manager / Real Estate
ONEBAYVIEW
Victoria
07.2020 - 07.2023
- Identified growth opportunities by analyzing market trends and gaps.
- Built strategic partnerships with potential clients.
- Developed effective business strategies to initiate construction projects.
- Identified opportunities with new partners to drive business expansion.
- Business Development Manager / Real Estate
Member of Consulting Staff
Web Summit
Lisbon
11.2021 - 12.2021
- Collaborated with partners to understand their challenges and goals.
- Analyzed complex problems and created innovative solutions.
- Conducted research and data analysis to provide actionable insights.
- Member of Consulting Staff
Startups Consultant
GrowIN Portugal
Faro
02.2020 - 06.2020
- Bridging gap for non-EU entrepreneurs and EU opportunities.
- Guiding startups through growth phases for success.
- Startups Consultant
Founder and CEO
Lavage Mobile
Marrakesh
01.2016 - 02.2018
- Managed day-to-day operations with an emphasis on customer service.
- Oversaw tour programs, marketing, and sales activities.
- Ensured legal compliance and adherence to best practices.
- Handled billing, contracts, and invoices.
- Collaborated on service development to enhance offerings.
- Led sales and marketing initiatives to increase brand exposure.
- Founder and CEO
Account Manager
WAFA Assurance
Marrakesh
06.2012 - 05.2017
- Ensured compliance with tax codes, legislation, and programs through up-to-date knowledge.
- Managed client payments, including electronic transactions and checks, alongside journal entries and accrual-based accounting.
- Handled donor permits and tracked defaulters on a monthly basis.
- Account Manager
Community Manager
Linkry Events
San Francisco
01.2014 - 12.2016
- Planned and executed promotions to boost community engagement and occupancy.
- Managed community operations within budget constraints.
- Quickly addressed issues with prompt repairs and maintenance.
- Efficiently supervised a team of two, including maintenance and activities staff.
- Community Manager
Founder
WEFUNDHER
London
01.2019
- The project consists of building a crowdfunding ecosystem designed for early stage female entrepreneurs.
- Founder, Crowd funding
Education
Master - Entrepreneurship and Innovation
INSA Business, Marketing, Comunication School
Barcelona01-2020
Master degree - Finance
National School of Commerce and Management
Marrakesh01-2017
Preparatory classes of economy (prepa HEC) - Option ECT, CPGE - Classes préparatoires aux grandes écoles
01-2013
Skills
- Data Analyst
- Cybersecurity Professional
- Data Security Specialist
- Regulatory compliance
- Business development
- Multiple program coordination
- Enterprise implementation
- Persuasive negotiation
- Account management
- Requirement gathering and analysis
- Management and project reporting
- Wealth and portfolio management
- Continuous process improvement
- Team management and supervision
Languages
Spanish
Intermediate
B1
English
Advanced
C1
French
Proficient
C2
Arabic
Proficient
C2
Timeline
Account Executive
Floorfy
04.2026 - Current
Global Inside Sales Account Manager
HP
12.2024 - 02.2026
Operations Content Moderator Representative
TELUS International
08.2024 - 11.2024
Claims Representative
AXA Partners
05.2024 - 08.2024
Booking Manager French Market - B2B
Apartool
03.2024 - 05.2024
Customer Service and Sales
CPM International
10.2023 - 03.2024
Customer Service Consultant
Worldline
09.2023 - 02.2024
Member of Consulting Staff
Web Summit
11.2021 - 12.2021
Business Development Manager / Real Estate
ONEBAYVIEW
07.2020 - 07.2023
Startups Consultant
GrowIN Portugal
02.2020 - 06.2020
Founder
WEFUNDHER
01.2019
Founder and CEO
Lavage Mobile
01.2016 - 02.2018
Community Manager
Linkry Events
01.2014 - 12.2016
Account Manager
WAFA Assurance
06.2012 - 05.2017
Master - Entrepreneurship and Innovation
INSA Business, Marketing, Comunication School
Master degree - Finance
National School of Commerce and Management