Summary
Overview
Work History
Education
Skills
Languages
Websites
Mi Descripcion
References
Timeline
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Melissa Doriana De Freitas Macedo

Barcelona

Summary

Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.

Overview

8
8
years of professional experience

Work History

Agente De Viajes

Arkria Group
Barcelona
08.2023 - Current
  • Managed customer complaints effectively according to established procedures.
  • Provided support during pre-trip preparations such as visa applications.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Monitored competitors' prices and offerings to maintain competitive edge in the market.
  • Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
  • Advised clients on foreign currency exchange rate fluctuations when booking international trips.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Participated in trade shows and networking events to promote company services.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Ensured compliance with company policies regarding safety regulations while planning trips.
  • Provided customers with detailed information about travel destinations and packages.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Resolved any issues related to travel plans and services.
  • Tracked customer satisfaction ratings through surveys and feedback forms.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Conducted research on new destinations and attractions to expand product portfolio.
  • Developed customized travel plans to meet customer needs and preferences.
  • Provided excellent customer service in a fast-paced environment.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Searched and confirmed travel reservations for customers.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.
  • Prepared itineraries to deliver travel arrangements to clients.

Asistente Juridico

Tramites Navas
Barcelona
02.2021 - 02.2022
  • Attended hearings with counsel and recorded minutes from the proceedings.
  • Greeted clients upon arrival at office and provided assistance as needed.
  • Updated databases with new information received from attorneys or clients.
  • Coordinated travel arrangements for attorneys as required by firm policy or client needs.
  • Coordinated travel arrangements for attorneys attending out-of-town meetings or conferences.
  • Generated reports summarizing case progress for internal use.
  • Scanned physical documents into electronic format for storage in a secure database system.
  • Assisted with document production and deposition preparation.
  • Analyzed data related to cases for use in research or litigation purposes.
  • Maintained client confidentiality in all matters.
  • Processed incoming mail on a daily basis.
  • Proofread drafts of legal documents for accuracy in grammar and punctuation.
  • Provided administrative support to attorneys by managing calendars; scheduling appointments; organizing files; preparing correspondence; filing court documents; and obtaining necessary signatures.
  • Answered phones promptly while providing courteous customer service.
  • Ensured that all paperwork was properly filed according to established procedures.
  • Prepared summaries of depositions, interrogatories and testimony for attorney review.

Agente De Viajes

Edreams
Barcelona
09.2016 - 01.2021
  • Managed customer complaints effectively according to established procedures.
  • Provided support during pre-trip preparations such as visa applications.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Provided customers with detailed information about travel destinations and packages.
  • Resolved any issues related to travel plans and services.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Provided excellent customer service in a fast-paced environment.
  • Searched and confirmed travel reservations for customers.
  • Used company tools and systems to complete requests.

Education

Turismo

Universidad Jose Maria Vargas
Caracas, Venezuela
07-2004

Skills

  • Travel Arrangements
  • Special needs travelers
  • Executive Travel
  • Regulations and compliance
  • International reservations
  • Documentation preparation
  • Hotel Accommodations
  • Exceptional customer service
  • Retail Sales
  • Cultural Sensitivity
  • Team Oversight
  • Mentoring and training

Languages

Spanish
First Language
Portuguese
Advanced (C1)
C1
English
Upper Intermediate (B2)
B2

Mi Descripcion

Como Persona

References

References available upon request.

Timeline

Agente De Viajes

Arkria Group
08.2023 - Current

Asistente Juridico

Tramites Navas
02.2021 - 02.2022

Agente De Viajes

Edreams
09.2016 - 01.2021

Turismo

Universidad Jose Maria Vargas

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Melissa Doriana De Freitas Macedo