Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

Melissa Arreguin

Madrid,M

Summary

Accomplished and focused professional with extensive international experience optimizing overall client experience by working in close collaboration with team members to assess and meet customers' requirements. Demonstrated expertise in identifying the need for skills improvement and leading training and mentoring sessions to enhance the capabilities of staff members. Adept at conceptualizing, designing, and introducing advanced educational programs to meet and exceed the needs of students. Excel in planning and executing logistical production plans, fostering productive relationships with vendors, and supporting marketing/promotional efforts to increase profits and maximize attendance while ensuring seamless execution and participant satisfaction. Instrumental in cultivating and maintaining long-lasting relations with team members, clients, and stakeholders via strong interpersonal skills. Bilingual with native command in English and Spanish. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring meticulous, organized and innovative abilities developed over decade-long career to a growth-oriented role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

SENIOR EVENT MANAGER

KIZOMBA OPEN FESTIVAL
01.2017 - Current
  • Enhanced attendee experience by meticulously planning and executing high-profile events.
  • Implemented detailed risk management plans, minimizing potential disruptions during events.
  • Established strong relationships with vendors and suppliers, ensuring seamless event execution.
  • Streamlined event management processes for increased efficiency and cost savings.
  • Developed innovative marketing strategies to promote events, resulting in higher attendance rates.
  • Designed creative event themes that resonated with target audiences and enhanced brand image.
  • Oversaw all aspects of event logistics, from registration to post-event follow-up activities.

JOURNAL SPECIALIST

FRONTIERS MEDIA
11.2022 - 09.2023
  • Development and growth of the journal by identifying emerging trends in the field, exploring potential collaborations with researchers and institutions
  • Ensure quality and accuracy of published content by conducting thorough checks for formatting, grammar and adherence to journal style guidelines
  • Developed strong client relationships through consistent communication and attentive service.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Led successful presentations to prospective clients, resulting in increased partnerships and collaboration opportunities.

GLOBAL CLIENT SERVICES ADVISOR

LOEWE
08.2021 - 11.2022
  • Lead various special projects, comprising the development and facilitation of the Client Service Center Process Book within time and budgetary constraints.
  • Mentored junior staff members in effective communication techniques for better client interactions.
  • Streamlined processes for efficient service delivery, resulting in improved customer retention rates.
  • Utilized CRM tools efficiently for tracking client interactions, appointments, and sales data.
  • Trained staff on operating procedures and company services.

ONLINE ENGLISH LANGUAGE TEACHER

CAMBLY
01.2017 - 10.2021
  • Assessed students' needs, prepared lesson plans, and maintained a caseload of 15 to 20 learners with a keen focus on improving their skills and knowledge
  • Increased student proficiency in foreign languages by incorporating immersive activities and multimedia resources.
  • Improved students'' oral and written communication skills through interactive language exercises and group projects.
  • Developed personalized lesson plans tailored to individual learning needs, resulting in improved comprehension and retention of language concepts.
  • Adapted instructional methods based on individual student needs and preferences, ensuring optimal learning outcomes for diverse learners.

FOREIGN LANGUAGE TEACHER

FACEPM/SPANISH MINISTRY OF EDUCATION
08.2016 - 07.2021
  • Facilitated the English Language Department within several educational institutions to provide curriculum, coursework, and specialized workshops for students across several courses
  • Improved overall classroom management, establishing clear expectations and maintaining a structured environment.
  • Increased student participation with engaging group activities and collaborative projects.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.

FOSTER CARE RECRUITMENT & TRAINING MANAGER

BCFS HEALTH & HUMAN SERVICES
01.2014 - 07.2016
  • Enhanced employee performance by designing and implementing comprehensive training programs.
  • Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
  • Evaluated the effectiveness of training programs using various assessment tools, providing valuable feedback for continuous improvement initiatives.
  • Facilitated leadership development workshops, fostering an environment of growth and self-improvement among management team members.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.

ORR EMERGENCY CALL CENTER ASSISTANT TEAM LEAD

BCFS HEALTH & HUMAN SERVICES
02.2013 - 01.2014
  • Maintained comprehensive records of customer interactions, ensuring proper documentation for future reference and quality assurance purposes.
  • Handled escalated calls professionally, diffusing tense situations while providing satisfactory resolutions for customers.
  • Assisted in the training of new hires by sharing best practices and offering support as they acclimated to their new roles.
  • Participated in periodic performance reviews, implementing feedback to continuously enhance knowledge and skills for optimal job performance.
  • Sought ways to improve processes and services provided.

BILINGUAL PROGRAM COORDINATOR

THE WILKINSON CENTER
10.2011 - 02.2013
  • Streamlined bilingual program administration by coordinating schedules, resources, and personnel effectively.
  • Organized professional development workshops for staff members to improve their understanding of cultural diversity and inclusion practices.
  • Provided mentoring services for struggling students looking to master new language skills as part of their personal growth journey.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.

Education

Bachelor of Arts - Political Science And Government

OUR LADY OF THE LAKE UNIVERSITY
San Antonio, Texas USA
05.2004

Skills

  • Program/Project Management
  • Partnership Coordination
  • Curriculum Content Development
  • Project Oversight
  • Team Building & Leadership
  • Program Assessment
  • Event Management
  • Superior Customer Service
  • Social Media Management
  • Workshops Administration
  • Process Improvement
  • Training Oversight

Certification

Certificate in English Language Teaching TEFL/TESOL Teacher Training - TEFL Express

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

JOURNAL SPECIALIST

FRONTIERS MEDIA
11.2022 - 09.2023

GLOBAL CLIENT SERVICES ADVISOR

LOEWE
08.2021 - 11.2022

SENIOR EVENT MANAGER

KIZOMBA OPEN FESTIVAL
01.2017 - Current

ONLINE ENGLISH LANGUAGE TEACHER

CAMBLY
01.2017 - 10.2021

FOREIGN LANGUAGE TEACHER

FACEPM/SPANISH MINISTRY OF EDUCATION
08.2016 - 07.2021

FOSTER CARE RECRUITMENT & TRAINING MANAGER

BCFS HEALTH & HUMAN SERVICES
01.2014 - 07.2016

ORR EMERGENCY CALL CENTER ASSISTANT TEAM LEAD

BCFS HEALTH & HUMAN SERVICES
02.2013 - 01.2014

BILINGUAL PROGRAM COORDINATOR

THE WILKINSON CENTER
10.2011 - 02.2013

Bachelor of Arts - Political Science And Government

OUR LADY OF THE LAKE UNIVERSITY
Melissa Arreguin