Melinda Vas
Palma De Mallorca
Summary
Dynamic multilingual professional with exceptional organizational skills aimed at enhancing operational efficiency. Highly responsible and customer-focused, committed to continuous self-development and excellence in service delivery.
Overview
20
20
years of professional experience
Work History
Online Reputation and After Travel Consultant
Riu Hotels & Resorts
Palma De Mallorca
06.2018 - Current
- Manage post-travel issues and formal complaints from direct customers and tour operators.
- Determine compensation methods and amounts.
- Respond to customer reviews on various online platforms.
- Maintain and update the returning customers’ database.
Excursions Department Assistant
Iberoservice
Palma De Mallorca
03.2017 - 11.2017
- Organize and modify transport services for excursions, bus and boat tours, and nightly events.
- Coordinate transfers and ensure seamless service.
Sales and Marketing Manager
CityRoomEscape
Palma De Mallorca
11.2015 - 04.2017
- Identify and engage potential clients for team-building activities.
- Organize and coordinate appointments and negotiations.
- Manage social media platforms and oversee direct sales and marketing efforts.
- Ensure optimal customer experiences and conduct translations.
Travel Sales Consultant
Lowcost Travel Group
Palma De Mallorca
01.2014 - 12.2015
- Handle customer inquiries and assist with booking hotels, flights, and transfers.
- Address in-resort issues and process amendments.
- Offer travel-related services to Italian travel agencies and maintain daily supplier contacts.
Reservations Consultant
Logitravel
Palma De Mallorca
09.2010 - 03.2013
- Provide reservation services for hotel rooms, cruises, and excursions.
- Offer advice on travel itineraries and destinations to customers.
Associate Consultant
Morgan Stanley
Budapest
09.2007 - 07.2008
- Process and record invoices within the FCG London Corporate Services and Real Estate Team.
- Resolve issues and run monthly reports and statistics.
- Maintain daily contact with primary suppliers.
Procurement Operational Buyer
IBM Hungary
Budapest
03.2004 - 09.2007
- Create purchase orders for suppliers, manage blocked invoices, provide online application support, and assist European and Latin-American customers.
- Assistance given to suppliers with the electronic invoicing system and to internal users with e- purchasing, supplier record maintenance and updates in several databases (ie. SAP)
- Oversee complaint management and ensure supply chain efficiency
Education
Bachelor of Business Administration - Economics in the major of Tourism and Hotel Management with a specialization in Regional development
Károly Róbert Fôiskola
2007
Certificate of Higher Education - Tourism and Travel services Management
Studio Italia
1999
Skills
- Travel industry expertise
- Complaint Management
- Supply Chain Management
- B2B and B2C Sales
- Customer Relations
- Social Media Management
- Direct Sales and Marketing
- Transportation Coordination
- Strong Communication Skills
- Multilingual Proficiency
Languages
Hungarian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Italian
Advanced (C1)
C1
Timeline
Online Reputation and After Travel Consultant
Riu Hotels & Resorts
06.2018 - Current
Excursions Department Assistant
Iberoservice
03.2017 - 11.2017
Sales and Marketing Manager
CityRoomEscape
11.2015 - 04.2017
Travel Sales Consultant
Lowcost Travel Group
01.2014 - 12.2015
Reservations Consultant
Logitravel
09.2010 - 03.2013
Associate Consultant
Morgan Stanley
09.2007 - 07.2008
Procurement Operational Buyer
IBM Hungary
03.2004 - 09.2007
Bachelor of Business Administration - Economics in the major of Tourism and Hotel Management with a specialization in Regional development
Károly Róbert Fôiskola
Certificate of Higher Education - Tourism and Travel services Management
Studio Italia
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