Dynamic multilingual professional with exceptional organizational skills aimed at enhancing operational efficiency. Highly responsible and customer-focused, committed to continuous self-development and excellence in service delivery.
Overview
20
20
years of professional experience
Work History
Online Reputation and After Travel Consultant
Riu Hotels & Resorts
Palma De Mallorca
2018.06 - Current
Manage post-travel issues and formal complaints from direct customers and tour operators.
Determine compensation methods and amounts.
Respond to customer reviews on various online platforms.
Maintain and update the returning customers’ database.
Excursions Department Assistant
Iberoservice
Palma De Mallorca
2017.03 - 2017.11
Organize and modify transport services for excursions, bus and boat tours, and nightly events.
Coordinate transfers and ensure seamless service.
Sales and Marketing Manager
CityRoomEscape
Palma De Mallorca
2015.11 - 2017.04
Identify and engage potential clients for team-building activities.
Organize and coordinate appointments and negotiations.
Manage social media platforms and oversee direct sales and marketing efforts.
Ensure optimal customer experiences and conduct translations.
Travel Sales Consultant
Lowcost Travel Group
Palma De Mallorca
2014.01 - 2015.12
Handle customer inquiries and assist with booking hotels, flights, and transfers.
Address in-resort issues and process amendments.
Offer travel-related services to Italian travel agencies and maintain daily supplier contacts.
Reservations Consultant
Logitravel
Palma De Mallorca
2010.09 - 2013.03
Provide reservation services for hotel rooms, cruises, and excursions.
Offer advice on travel itineraries and destinations to customers.
Associate Consultant
Morgan Stanley
Budapest
2007.09 - 2008.07
Process and record invoices within the FCG London Corporate Services and Real Estate Team.
Resolve issues and run monthly reports and statistics.
Maintain daily contact with primary suppliers.
Procurement Operational Buyer
IBM Hungary
Budapest
2004.03 - 2007.09
Create purchase orders for suppliers, manage blocked invoices, provide online application support, and assist European and Latin-American customers.
Assistance given to suppliers with the electronic invoicing system and to internal users with e- purchasing, supplier record maintenance and updates in several databases (ie. SAP)
Oversee complaint management and ensure supply chain efficiency
Education
Bachelor of Business Administration - Economics in the major of Tourism and Hotel Management with a specialization in Regional development
Károly Róbert Fôiskola
2007
Certificate of Higher Education - Tourism and Travel services Management
Studio Italia
1999
Skills
Travel industry expertise
Complaint Management
Supply Chain Management
B2B and B2C Sales
Customer Relations
Social Media Management
Direct Sales and Marketing
Transportation Coordination
Strong Communication Skills
Multilingual Proficiency
Languages
Hungarian
First Language
English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2
Italian
Advanced (C1)
C1
Timeline
Online Reputation and After Travel Consultant
Riu Hotels & Resorts
2018.06 - Current
Excursions Department Assistant
Iberoservice
2017.03 - 2017.11
Sales and Marketing Manager
CityRoomEscape
2015.11 - 2017.04
Travel Sales Consultant
Lowcost Travel Group
2014.01 - 2015.12
Reservations Consultant
Logitravel
2010.09 - 2013.03
Associate Consultant
Morgan Stanley
2007.09 - 2008.07
Procurement Operational Buyer
IBM Hungary
2004.03 - 2007.09
Bachelor of Business Administration - Economics in the major of Tourism and Hotel Management with a specialization in Regional development
Károly Róbert Fôiskola
Certificate of Higher Education - Tourism and Travel services Management
Studio Italia
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