MELINDA MCBRAYER
San Marcos
Summary
An industry-recognized leader with roles spanning Business Development, Account Management, and Application Development throughout the real estate and technology sectors. Driven to provide an unsurpassed level of service to clients, colleagues, and service providers. Success in negotiations, sales, start-up companies, and building key relationships. Strong business acumen and ability to communicate effectively throughout all levels of an organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Business Development Manager (US, UK. AU)
MOVINGHUB, PropTech Move Home Concierge
San Francisco
02.2020 - Current
- Advised company in start-up, launch, and scale-up of US-based office: ensured anti-spam and RESPA compliance. Connected Attorney, CPA, Insurance carrier as trusted advisors.
- RIS Media 2022 Achiever Award Recipient for Connection with American Australian Consulate and Trade and Investment Commission for marketing, establishing relationships and creating network of US Australian counterparts.
- Responsible for B2B and B2C sales, from contract signing to launch of Real Estate Brokerages and Service Providers.
- Account Manager assigned to Top clients to ensure best experience.
- Optimized processes for training, onboarding, and launching Real estate Brokerages and MarketPlace Service Providers.
- Collaborated with clients to add essential MarketPlace Service Providers to grow their business.
Board of Directors
UBTS International
Atlanta
08.2020 - 07.2022
- Instrumental in start-up. Provided 4 key employees, expert advisors and partners,
- Established Board of Directors bylaws.
Realtor ® | Relocation Specialist
Berkshire Hathaway HomeServices, BHHS
Roswell
01.2015 - 01.2021
- Global relocation agent providing destination, home, and settling-in for employees and families.
- Created end-to-end Global Relocation Program with International resources.
- Engaged with community, international experts, and government agencies to align trusted partners for companies, and people relocating.
- Facilitated webinars “Around The Globe With Berkshire Hathaway HomeServices” to introduce US to BHHS offices, why you would move to that country, Golden Visa, unique home buying options.
- RISMedia 2021 Innovator Award Recipient for facilitating BHHS Around The World Webinars during pandemic.
- Awarded Resolution by Georgia State Capitol with BHHS Dubai affiliate office to educate individuals and businesses on Georgia and Dubai cultures, facilitate bilateral trade, and promote investment and growth opportunities.
Account Executive (promotion)
Siemens
Alpharetta
01.2008 - 01.2015
- Spearheaded Account and Service Management program implementation within Siemens business units.
- Directed strategic project Customer Voice for CEO for external customers, creating and rolling out programs for taking corrective actions, driving customer improvements based on survey feedback and NPS Scores.
- Developed Operating Level and Service Level Agreements, implemented executive dashboard, collaborated, and created strategies with internal business divisions as “The Voice of the Customer.”
- Applied relationship management expertise, developing 3rd party Service Provider relationships, establishing alliances with key division leaders.
- Provided exceptional level of customer support and delivery, improving response times, developing and reporting KPIs, enhancing communications by presenting at Monthly Divisional Business Reviews.
- Improved client satisfaction and incident resolution by implementing VIP Service for expedited service problem resolution; establishing and implementing escalation and major incident management programs.
- Enhanced IT infrastructure service by creating standard processes and continuous improvement procedures.
Senior Application and Development Manager
Siemens
Alpharetta
01.2001 - 01.2008
- Directed product development efforts using industry-specific tools to increase sales and overall company productivity.
- Project Manager for implementation, training, onboarding and support of enterprise wide sales CRM system.
- Managed Client-Facing Call Center with 50 customer calls daily.. Achieved and exceeded KPI's, identifying trends and proactive solutions. Excellent Client satisfaction ratings of 4.8 out of 5.0.
- Worked with internal and external businesses and led cross-functional teams to develop intricate business plans.
Education
BBA - Business Management
University of Phoenix
Atlanta, Georgia05.2010
Skills
- Relationship Management
- Exceptional Customer Service
- Leadership in Complex Organizations
- Project Management
- Continuous Process Improvement
- Business Development
- Problem Resolution
- Collaboration with Multi-Functional Teams
Certification
Certified International Property Specialist
ITIL Framework
Timeline
Board of Directors
UBTS International
08.2020 - 07.2022
Business Development Manager (US, UK. AU)
MOVINGHUB, PropTech Move Home Concierge
02.2020 - Current
Realtor ® | Relocation Specialist
Berkshire Hathaway HomeServices, BHHS
01.2015 - 01.2021
Account Executive (promotion)
Siemens
01.2008 - 01.2015
Senior Application and Development Manager
Siemens
01.2001 - 01.2008
BBA - Business Management
University of Phoenix
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