Mehdi Khzairia
Barcelona,Spain
Summary
Business Administration graduate with experience in market analysis, business development, and operations across logistics, BPO, construction, and services sectors. Skilled in market intelligence, KPI monitoring, customer data analysis, CRM management, and strategic reporting. Experienced in identifying growth opportunities, optimizing performance, and supporting data-driven decision-making. Strong analytical mindset combined with leadership and adaptability in fast-paced environments.
Overview
7
7
years of professional experience
12
12
years of post-secondary education
Work history
Business Operations & Customer Insights Officer
Almaviva
Tunis
2024.10 - 2025.12
- Analyzed customer interaction data to identify behavior trends and service performance gaps
- Monitored operational KPIs and contributed to performance optimization initiatives
- Managed CRM data to improve customer segmentation and retention strategies
- Supported business development campaigns through outbound prospecting and market qualification
- Produced performance reports to support management decision-making
- Identified upselling and cross-selling opportunities through client needs analysis
- Contributed to process improvement initiatives to enhance operational efficiency
Market & Business Development Analyst
DHL Express
Tunis
2023.05 - 2024.07
- Conducted market analysis to identify high-potential business segments within the Tunis region
- Monitored sales KPIs and conversion rates to optimize prospecting strategy
- Analyzed competitor positioning and pricing structures
- Identified growth opportunities through client portfolio analysis
- Provided data-driven insights to support commercial strategy and territory expansion
- Built performance tracking reports to support management decision-making
Team Leader – Construction
African Building Construction Innovation (ABCI)
Ariana
2020.08 - 2023.04
- Supervised on-site teams, organized workload distribution, monitored project timelines, ensured safety and quality compliance, and improved operational efficiency through structured coordination and task planning.
Digital Printing Assistant (Internship)
Cighelio SARL
Neuchâtel, Switzerland
2018.08 - 2018.09
- Print and inspect documents, manage inventory, and collaborate with the printing team.
Education
Bachelor of Business Administration -
Mediterranean School of Business
Tunis 2017.09 - 2022.07
Baccalaureate in Mathematics - Mathematics
El Wafa High School
Ariana 2009.09 - 2016.07
Skills
- Customer Relationship Management
- B2C Sales & Negotiation
- Technical Support
- Portfolio Management
- Team Coordination
- Administrative Operations
- Problem Solving
- Time Management
- Client empathy
- Find solutions under pressure
Languages
English
Advanced
French
Native
Arabic
Native
Timeline
Business Operations & Customer Insights Officer
Almaviva
2024.10 - 2025.12
Market & Business Development Analyst
DHL Express
2023.05 - 2024.07
Team Leader – Construction
African Building Construction Innovation (ABCI)
2020.08 - 2023.04
Digital Printing Assistant (Internship)
Cighelio SARL
2018.08 - 2018.09
Bachelor of Business Administration -
Mediterranean School of Business
2017.09 - 2022.07
Baccalaureate in Mathematics - Mathematics
El Wafa High School
2009.09 - 2016.07