Mehdi Acha
Barcelona
Summary
With a strong foundation in hospitality and a growing expertise in digital marketing, I bring a unique blend of customer service excellence and data-driven advertising strategy. My background in front-office operations and guest relations has honed my ability to engage with clients effectively, while my current role in SEM and Google Ads has strengthened my analytical and optimization skills. Passionate about continuous learning, I thrive in dynamic environments where I can leverage my hospitality experience and marketing expertise to drive business growth and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Google Ads Specialist | SEM - LCS
Cognizant Softvision
Barcelona
01.2023 - Current
- Analyzing and optimizing Google search Ads
- Providing efficient Google ads strategy to reach KPI and reducing cost
- Detecting errors on Google ads campaign and providing effective solution
- Preparing And Producing Detailed Analysis And Reports Of Ad Campaigns
- Producing Reports For Ad Management And Insights
- Checking And Monitoring Existing Ad Campaigns And Making Recommendations On How To Optimize And Update Them
Customer Service Specialist
Sitel
Barcelona
01.2021 - 12.2022
- Provided customer support via phone, email, and chat, assisting customers with inquiries about Shark and Ninja brand products.
- Assisted customers with troubleshooting product issues, returns, exchanges, and warranty claims.
- Processed orders, tracked shipments, and provided accurate product recommendations based on customer needs.
- Exceeded key performance metrics such as customer satisfaction scores (CSAT), first-call resolution (FCR), and average handle time (AHT).
- Documented customer interactions accurately in CRM software to ensure seamless support and follow-ups.
Front office - Receptionist Agent
Hilton Diagonal Mar Barcelona
Barcelona
09.2019 - 02.2020
- Check-in and check-out of hotel guests
- Answering phone calls (Customer Service Center)
- Offer concierge services
- Attend all the tasks of the daily operations of Front Desk and Executive Floor Desk.
- General administration tasks
- Introduction of new reservations
- Guest services: Support group coordinators needs.
- Bellboy tasks
Public Relations, Marketing and Customer Support Agent
Sailing Experience Barcelona
Barcelona
06.2019 - 09.2019
- Welcoming the guest.
- Support management in guest bookings, calls, and chat.
- Support the skipper in the onboard procedures.
- Support the skipper with the guests' needs.
- Managing TripAdvisor account.
Guest Service Agent
Banyan Tree Hotels & Resorts
Tétouan Province
06.2018 - 08.2018
- Direct contact with hotel guests;
- Coordinating with bell service and staff management;
- Resolving guest requests and needs;
- Matching customer needs with all the different departments;
- Delivering mail and messages;
- Ensuring New reservation.
Internship Receptionist
Al Maaden Villa Hotel & Spa
Marrakech Prefecture
08.2017 - 10.2017
- Management of booking schedule;
- Daily monitoring of accounting;
- Check-in /Check-out;
- Follow-up of rates and reports of hotel guest.
Internship F&B Assistant Manager
Hyatt Place
Agadir Ida-Outanane Prefecture
09.2016 - 12.2016
- Improvement of the Quality of services;
- Supplies inventory Management.
- Provide perfect room service.
- Up-sells Menu.
- Ensure customer satisfaction.
Front Office - Receptionist Agent
Le Palace d'Anfa Hotel
Casablanca Prefecture
11.2015 - 12.2015
- Check-in/Check-out;
- Greeting the clients with an efficient way;
- Night audit service;
- Making Reservation.
Education
M.D. - Tourism and Hospitality Management
OSTELEA, School of Tourism & Hospitality
Madrid01.2019
Licentiate degree - Tourism And Hospitality Management
Université Internationale De Casablanca
Casablanca01.2018
Skills
- Zendesk
- Google Ads management
- Data analysis
- Campaign optimization
- Teamwork
- OPERA PMS
- Search Engine Optimization (SEO)
- English C1
- Spanish C2
- Arabic C1
- French C1
Timeline
Google Ads Specialist | SEM - LCS
Cognizant Softvision
01.2023 - Current
Customer Service Specialist
Sitel
01.2021 - 12.2022
Front office - Receptionist Agent
Hilton Diagonal Mar Barcelona
09.2019 - 02.2020
Public Relations, Marketing and Customer Support Agent
Sailing Experience Barcelona
06.2019 - 09.2019
Guest Service Agent
Banyan Tree Hotels & Resorts
06.2018 - 08.2018
Internship Receptionist
Al Maaden Villa Hotel & Spa
08.2017 - 10.2017
Internship F&B Assistant Manager
Hyatt Place
09.2016 - 12.2016
Front Office - Receptionist Agent
Le Palace d'Anfa Hotel
11.2015 - 12.2015
M.D. - Tourism and Hospitality Management
OSTELEA, School of Tourism & Hospitality
Licentiate degree - Tourism And Hospitality Management
Université Internationale De Casablanca
Similar Profiles
FLAVIU IVANCIUCFLAVIU IVANCIUC
Junior SW Engineer at Cognizant SoftvisionJunior SW Engineer at Cognizant Softvision
Obed SaiObed Sai
Sr UX Designer at Cognizant SoftvisionSr UX Designer at Cognizant Softvision
Catalin CatrinaCatalin Catrina
Angular Developer at Cognizant SoftvisionAngular Developer at Cognizant Softvision