Meeka Mae Realista
Barcelona
Summary
Seasoned Learning and Development Specialist with background in creating and implementing training programs. Knowledgeable in assessing company needs, setting learning objectives, and developing relevant content for diverse industries. Strengths include strong interpersonal skills, adaptability to new technology, and ability to motivate teams towards achieving training goals. Previous work showcased significant impact on employee productivity through targeted skill enhancement initiatives.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Learning and Development Specialist
Telus Digital
Barcelona
07.2024 - Current
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Advised management on effective ways to use technology for delivering educational content.
- Provided individual coaching support when needed based on identified areas of improvement.
- Developed strategies for tracking employee progress in completing required training courses.
- Collaborated with subject matter experts to create content for e-learning courses.
- Provided technical support for users of the LMS system.
- Maintained records of all training activities including attendance rosters and evaluation forms.
- Explained goals and expectations required of trainees.
Fraud and Risk Analyst
Teleperformance
Barcelona
11.2023 - 04.2024
- Performed deep-dive investigations into complex fraud cases, ensuring thorough examination and resolution.
- Connected patterns for underlying account associations to discover undetected fraud.
- Created detailed documentation outlining processes used during investigations into suspected fraudulent activities.
English as a Second Language Teacher
St. Vincent de ferrer academy
Manila
03.2018 - 04.2021
- Planned, organized and taught lessons for adult English language learners involving listening, speaking, reading and writing instructional components.
- Attended workshops on learning goals, classroom management, student motivation and engaging learning activities.
- Organized and executed language workshops and educational field trips to enhance learning experiences.
Collections Agent
British Telecoms
Manila
01.2016 - 10.2017
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Resolved balance errors using accounting software.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
Subject Matter Expert
Sutherland Global Services
Manila
09.2014 - 12.2015
- Facilitated training sessions for new employees on company policies and procedures.
- Managed customer inquiries with a focus on providing timely resolutions while maintaining excellent customer service levels.
- Mentored junior staff members on best practices related to product design and implementation strategies.
Customer Support Specialist
T-Mobile Telecom
Manila
06.2012 - 08.2014
- Consulted with customers regarding needs and addressed concerns.
- Prioritized workloads to meet customer needs and maintain established deadlines in fast-paced environment.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
Education
Bachelor of Arts - Journalism And Mass Communication
Far Eastern University
Manila,Philippines04-2013
Skills
- Employee training
- E-learning development
- Learning management system
- Data analysis
- Coaching support
- Facilitation techniques
- Training delivery
- Employee engagement
Certification
- Certificate in Early Childhood Education
- English C1 Certificate
Languages
English
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Timeline
Learning and Development Specialist
Telus Digital
07.2024 - Current
Fraud and Risk Analyst
Teleperformance
11.2023 - 04.2024
English as a Second Language Teacher
St. Vincent de ferrer academy
03.2018 - 04.2021
Collections Agent
British Telecoms
01.2016 - 10.2017
Subject Matter Expert
Sutherland Global Services
09.2014 - 12.2015
Customer Support Specialist
T-Mobile Telecom
06.2012 - 08.2014
Bachelor of Arts - Journalism And Mass Communication
Far Eastern University
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