MD SHAHADAT HOSSAIN SABUJ
V/R TELECOMUNICATIONS
Madrid
Summary
I am an efficient, organized professional with extensive experience in customer service and a proven ability to thrive under pressure. I enjoy working with diverse teams, a positive attitude, a strong work ethic, and learning new skills to support company goals. "Experienced in multi-brand mobile and computer repair, combined with direct in-store sales, customer service, and cross-selling of tech accessories and warranties."
14
Languages
1
Certification
5
years of professional experience
Work History
Direct Sales and Customer Service
- Personalized in-store service, technical advice, and customer support.
- Executed cross-selling of accessories, technology services, and warranty management to enhance customer experience and drive sales.
- Performed diagnostics, multi-brand repair, and testing of mobile phones and computers to ensure customer satisfaction.
- Performed routine maintenance on computers to ensure optimal performance., Managed relationships with suppliers to ensure timely delivery of products.
Direct Sales and Customer Service
2 Years 6 Months- Delivered personalized in-store service, providing technical advice and customer support to enhance customer satisfaction.
- Executed cross-selling initiatives for accessories (cases, screen protectors), technology services, and warranty management to increase overall sales.
- Diagnostics and Repair: Diagnostics, multi-brand repair, and testing of mobile phones and computers.
- Performed regular maintenance on computers to ensure optimal performance., Relations with suppliers
Direct Sales and Customer Service
1 Year 3 Months- Provided personalized in-store service, technical advice, and customer support to enhance customer satisfaction.
- Executed cross-selling of accessories (cases, screen protectors), technology services, and warranty management to maximize revenue opportunities.
- Diagnostics and Repair: Diagnostics, multi-brand repair, and testing of mobile phones and computers.
- Performed routine maintenance on computers to ensure optimal performance, Relations with suppliers
Direct Sales and Customer Service
4 Months- Delivered personalized in-store service, providing technical advice and customer support to enhance customer satisfaction.
- Promoted and sold accessories to enhance customer experience. Marketing and sales of accessories (cases, screen protectors), technology services, and warranty management.
- Performed diagnostics, multi-brand repair, and testing of mobile phones and computers to ensure optimal device functionality.
Education
MOBILE HARDWARE AND SOFTWARE - Generic programmes and qualifications
- Website: ITWORLDCHANDPUR.COM
- Level in EQF EQF level 8
COMPUTER SOFTWARE AND HARDWARE SOLUTION - Generic programmes and qualifications
- Website: COMPUTERBAZARCHANDPUR.COM
- Level in EQF EQF level 5
Bachelor of Business Studies (BBS) - Business and administration not further defined
- Website: HAJIGANGMODELUNIVERSITYCOLLAGE.COM
- Level in EQF EQF level 8
Higher Secondary Certificate (HSC) - Business and administration not further defined
- Website: HAJIGANJDEGREECOLLAGE.COM
- Level in EQF EQF level 8
Secondary School Certificate (SSC) - Business, administration and law not further defined
- Website: RAMPURHIGHSCHOOL.COM
- Level in EQF EQF level 8
Skills
Direct Sales and Customer Service
Cross-selling
Sales assistance
Diagnostics and Repair
Technical troubleshooting
CRM Software
Attention to Detail
Bilingual Communication
Customer Engagement
Product Demonstration
Interests
Taking picture
Travelling
Watching Movie
Cooking
Build up relation with new people
Music etc.
Certification
- SOCIOS, 2024-12-03
- CRUZ ROJA
Languages
MOTHER TONGUE(S): Bengali
Other language(s)
English
Listening C2 Spoken production C2 Spoken interaction C2
Reading C2
Writing C2
Spanish
Listening C1 Spoken production C1 Spoken interaction C2
Reading C2
Writing B2
Hindi
Listening C2 Spoken production B2 Spoken interaction C2
Reading A2
Writing A1
DRIVING LICENCE
- Driving Licence: B1
- Driving Licence: B
FISHING, WATCH MOVIES, TOUR,COOKING
An avid outdoor enthusiast who enjoys fishing for focus and patience, touring new destinations to build cultural perspective, and cooking to exercise creativity and process management. In down time, stays engaged with global cinema and storytelling.
Timeline
Direct Sales and Customer Service
V/R TELECOMUNICATIONS
07.2026 - Current
Direct Sales and Customer Service
S.R TELECOM
12.2023 - 06.2026
Direct Sales and Customer Service
MOVIL HOSPITAL
07.2022 - 10.2023
Direct Sales and Customer Service
КЕЙВ ТЕЛЕКОМ
10.2021 - 02.2022
HAJIGANJ DEGREE COLLAGE
Higher Secondary Certificate (HSC) from Business and administration not further defined
HAJIGANJ MODEL UNIVERSITY
Bachelor of Business Studies (BBS) from Business and administration not further defined
COMPUTER BAZAR
COMPUTER SOFTWARE AND HARDWARE SOLUTION from Generic programmes and qualifications
IT WORLD CHANDPUR
MOBILE HARDWARE AND SOFTWARE from Generic programmes and qualifications
RAMPUR HIGH SCHOOL
Secondary School Certificate (SSC) from Business, administration and law not further defined