Mayra Jinkings
Barcelona
Summary
A versatile and dynamic professional with a strong background in the tourism and hospitality sectors. Exceptional proficiency in people management, a keen interest in diverse cultures, and a strong focus on social and environmental sustainability. Skilled at addressing challenges with a results-driven approach and robust problem-solving capabilities. Committed to making impactful contributions to the field, A motivated PhD candidate specializing in the tourism and hospitality industry. Equipped with extensive knowledge and hands-on experience, my passion lies in leveraging research, forging academic partnerships, and employing textual analysis to advance industry knowledge and capabilities.
Overview
17
17
years of professional experience
Work History
Director and CEO
JCK Consultoria Empresarial
01.2021 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Reduced operational costs with innovative solutions, optimizing resource allocation, and minimizing waste.
- Led organizational change initiatives that resulted in enhanced business operations and increased employee engagement levels.
CRM Coordinator/Digital Marketing Executive
Teysha Technologies
07.2019 - Current
- Manage companies’ CRM (HubSpot), supervising the leads to be assigned, reports, marketing campaigns and deals, working closely with the Marketing Director
- Coordinate the sales team by managing call schedules and communicating relevant information
- Work with the marketing director on the production of the weekly sales and marketing reports, and work with the sales team to ensure all reporting is included
- Assisted in the design and execution of loyalty program, driving increased repeat business from existing customers.
Membership and Event Sales Manager
The AllBright
01.2018 - 01.2020
- Achieve sales targets and membership objectives, prospecting and researching individuals and new corporate opportunities
- Coordinated all aspects of event logistics from venue selection to post-event evaluation, ensuring seamless execution every step of the way.
- Conducted thorough market research to identify emerging trends and capitalize on profitable opportunities in the event industry.
- Increased client satisfaction through exceptional customer service and prompt resolution of their concerns.
- Cultivated new business opportunities by attending industry conferences, networking events, and conducting targeted outreach initiatives.
- Established long-term partnerships with key industry stakeholders that led to ongoing referrals and repeat business engagements.
Brand Ambassador
Placed Recruitment Platform
01.2018 - 12.2018
- Identify, research, and engage with prospective clients
- Key contributor to the achievement of challenging targets, actively maintain the overall customer experience
- Liaise and negotiate with clients and accounts to promote services
- Championed brand and sales strategies; consistently delivered targets
- Forged robust customer relationships, encouraged new and repeat sales from effective sales presentations and proposals
Business Development Manager
100% Amazonia
01.2017 - 01.2018
- Company Overview: Europe
- Maintained overall business development through tactical sales planning
- Proactively liaised with customers to understand and meet requirements
- Analysed sales to establish financial targets and budgets, allowed the forecast of future requirements
- Arranged business development meetings with prospective clients; secured new business leading to corporate growth
- Executed market and competitor analysis; identified market trends and business opportunities
Conference Sales Manager
Dolce Sitges Hotels and Resorts
01.2017 - 12.2017
- Liaised directly with clients to identify opportunities for new business, conveyed detailed hotel conference and event planning information
- Led and directed all aspects of events including sales, marketing, bookings, catering, and security
- Managed event activities, coordinated with staff, prioritised and shared tasks throughout the team
- Ensured the consistent articulation of the corporate message to deliver an outstanding customer experience
- Balanced a tenacious approach with outstanding levels of service to agree new business; increased room and conference facility reservations
- Sold and cross-sold hotel and event services; improved sales
Travel Consultant and Travel Designer
Mayra Jinkings
01.2013 - 01.2016
- Conducted comprehensive research to identify and present interesting facts
- Offered concierge services before and during trips, booked restaurants and tours
- Created a travel guide; sold copies throughout the Brazilian market
- Effectively reviewed and formulated entertaining, informative, quality, and original content; attracted audience interest
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers, understanding unique needs and meet specific travel desires.
- Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Senior Project Manager
Swissnex
01.2015 - 12.2015
- Managed full lifecycle of the Atlantik Solar Project from inception to completion
- Led a high performing team of Scientists
- Swiftly managed all logistics requirements for the project; met timescales and retained costs within budget
- Successfully planned and delivered a launch event; on time and without exceeding cost parameters
- Maintained schedules to meet key milestones at every project phase.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track.
International Sales & Catering Manager
Hotel Art, The Ritz Carlton Company
01.2012 - 12.2012
- Planned and delivered successful events from conception to contract agreement, including social events, cocktail evenings, and weddings; consistently met all hotel objectives
- Forecasted, planned, and managed orders, staff, and budgets
- Delivered maximum productivity and deployment of resources within a fast-paced environment
- Retained effective control of food and beverage costs; consistently met targets
- Successfully managed a diverse range of events, including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
Desk Agent
Le Meridien Barcelona, Starwood Hotels and Resorts
01.2010 - 01.2011
- Welcomed guests and responded to queries; delivered the highest level of customer service at all times
- Processed online and telephone reservations
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
International Sales Executive / Reservation Agent
Concorde Hotels and Resorts
01.2008 - 01.2010
- Offered advice and guidance regarding reservations, addressed and resolved diverse client needs to ensure retention and satisfaction
- Upsold products and services
- Developed relationships with clients and potential clients to improve business growth.
Education
Certificate - Freelance & Travel Writing, Travel Journalism
The London School of Journalism
London07.2016
Master of Arts - International Hospitality Management
EADA Business School
Barcelona, Spain09.2012
Master of Arts - Tourisme et Hotellerie Haut de Gamme
Paris-Est Universitée Marne-La-Valée
Paris 10.2008
Bachelor of Arts - Tourism
Universidade Federal Do Pará
Belém, Pará01.2005
Certificate - International Business, Trade, & Commerce
International Career Institute
Paris 08.2016
Certificate - Sustainable Tourism
University of Copenhagen
08.2020
Skills
Verbal and written communication
People Management
Creativity and Innovation
Strategies and goals
Project Coordination
Cultural Awareness
Creative solutions
Cross-cultural communication
Research
Arts and culture
Local history
Tourism Development
Teamwork and Collaboration
Multitasking
Critical Thinking
Otherskills - Software
- Word
- Excel
- PowerPoint
- Outlook
- Access
- Social Media
- CRM
- Opéra Hotel Edition
- Delphi
Keyemphasis
- Key Account Management
- Negotiation & Closing
- Overcoming Resistance
- Client Retention
- Event Coordination
- Client Relationship Management
- Interpersonal skills
- Customer Service
- Tourism
- Problem Solving
- Sales
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Italian
Intermediate (B1)
Timeline
Director and CEO
JCK Consultoria Empresarial
01.2021 - Current
CRM Coordinator/Digital Marketing Executive
Teysha Technologies
07.2019 - Current
Membership and Event Sales Manager
The AllBright
01.2018 - 01.2020
Brand Ambassador
Placed Recruitment Platform
01.2018 - 12.2018
Business Development Manager
100% Amazonia
01.2017 - 01.2018
Conference Sales Manager
Dolce Sitges Hotels and Resorts
01.2017 - 12.2017
Senior Project Manager
Swissnex
01.2015 - 12.2015
Travel Consultant and Travel Designer
Mayra Jinkings
01.2013 - 01.2016
International Sales & Catering Manager
Hotel Art, The Ritz Carlton Company
01.2012 - 12.2012
Desk Agent
Le Meridien Barcelona, Starwood Hotels and Resorts
01.2010 - 01.2011
International Sales Executive / Reservation Agent
Concorde Hotels and Resorts
01.2008 - 01.2010
Certificate - Freelance & Travel Writing, Travel Journalism
The London School of Journalism
Master of Arts - International Hospitality Management
EADA Business School
Master of Arts - Tourisme et Hotellerie Haut de Gamme
Paris-Est Universitée Marne-La-Valée
Bachelor of Arts - Tourism
Universidade Federal Do Pará
Certificate - International Business, Trade, & Commerce
International Career Institute
Certificate - Sustainable Tourism
University of Copenhagen
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