MAYOWA BAMIKOLE
Barcelona
Summary
Dedicated Customer Service and Sales Development Representative with over 10 years of experience providing high-quality customer support, sales prospecting, and relationship management across retail and insurance industries. Skilled in communication, problem-solving, and CRM systems. Passionate about improving customer satisfaction and driving business growth.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Gloria Store
10.2020 - Current
- Respond to customer inquiries via phone, email, chat, and social media with empathy and accuracy.
- Provide detailed information on company products, services, and policies.
- Identify customer needs and offer effective solutions to ensure satisfaction.
- Troubleshoot product and service issues, guiding customers through resolution steps.
- Maintain accurate customer records and feedback reports to enhance service quality.
- Key Skills: Customer Support | Problem Solving | Product Knowledge | Communication
Sales Development Representative
Insurance Supermarket International
04.2014 - 10.2025
- Conducted outbound prospecting through calls, emails, and social media to generate leads.
- Qualified and nurtured potential clients based on company’s ideal customer profile.
- Collaborated with the sales team to ensure smooth lead transition into the pipeline.
- Maintained detailed CRM records of all prospect interactions and progress.
- Shared insights and best practices in team meetings to improve conversion performance.
- Consistently exceeded lead conversion and appointment-setting targets.
- Key Skills: Lead Generation | CRM Management | Team Collaboration | Sales Growth
Education
Master’s - Marketing
University of Ilorin
01.2016
Bachelor’s - Communication
University of Lagos
01.2013
Skills
- Customer Relationship Management (CRM)
- Sales Development & Prospecting
- Product & Service Knowledge
- Communication & Negotiation
- Problem Solving & Complaint Resolution
- Team Collaboration
- Microsoft Office Suite, HubSpot, Salesforce
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Sales Essentials Certificate
- Diploma in Digital Marketing
Languages
English — Fluent
Spanish — Intermediate
Dutch — Beginner
Timeline
Customer Service Representative
Gloria Store
10.2020 - Current
Sales Development Representative
Insurance Supermarket International
04.2014 - 10.2025
Bachelor’s - Communication
University of Lagos
Master’s - Marketing
University of Ilorin
References
Available upon request.