Max Höhnerbach
Madrid
Summary
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Telephone-Salesman
Teleson
08.2022 - 06.2024
- Increased sales by offering advice on purchases and promoting additional products.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Promoted and up-sold products and services to meet needs of customers.
Chat Moderator
Cloudworkers
08.2020 - 07.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
First-Level-Supporter
Klinikum Neumarkt
09.2016 - 07.2020
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Kept clients engaged in social networks and communities for personal health and growth.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Promoted community integration by providing extensive physical, emotional and social support.
Education
Bachelor of Science - Computer Science
University of Applied Sciences Regensburg
Regensburg07.2022
Skills
- Client presentations
- Customer Service
- Objection handling
Hobbies
I love working out before and after work.
On the weekends I love to shoot some pool or play some chess games with my friends
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Telephone-Salesman
Teleson
08.2022 - 06.2024
Chat Moderator
Cloudworkers
08.2020 - 07.2022
First-Level-Supporter
Klinikum Neumarkt
09.2016 - 07.2020
Bachelor of Science - Computer Science
University of Applied Sciences Regensburg
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