Hi, I’m
MAURA ABUY ESONO ROCA
Madrid
It always seems impossible until it's done.
Nelson Mandela
Summary
Dynamic professional with a customer-minded committed to safety and service. Knowledgeable and polished with excellent communication and writing skills. Energetic and multilingual cabin crew member with dynamic interpersonal skills. Always open to Learning new things and continuously improving. Poised and efficient and dedicated to team-driven environment.
Overview
11
years of professional experience
Work History
Malta MedAir
Cabin Crew
01.2024 - 07.2024
Job overview
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for passengers and employees.
- Collaborated with fellow crew members to deliver a seamless flight experience for passengers, ensuring timely departure and arrival.
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Facilitated efficient boarding processes by checking tickets, directing passengers to their seats, and assisting with carry-on luggage storage.
- Assisted passengers with special needs, providing personalized care and support throughout the flight.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Performing CRM in order to provide a great experience for all cabin and flight deck crew members.
Ocaso
Insurance Agent
10.2023 - 01.2024
Job overview
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Restaurante Imagine
Waitress Trainee
06.2013 - 07.2022
Job overview
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
- Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
- Maintained professional demeanor even difficult interactions resolving conflicts tact diplomacy.
- Demonstrated knowledge of food allergies and dietary restrictions, ensuring safe meal options for all customers.
Restaurante Imagine
Staff Member
06.2013 - 07.2022
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Set and worked towards ambitious goals with staff performance plans and regular check-in meetings.
- Initiated process improvements that resulted in increased efficiency and cost savings for the organization.
Moda Joven
Store Clerk
11.2016 - 10.2018
Job overview
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
- Was employed until the store unfortunately had to close
Bahia Sound Lounge
Barmaid
05.2013 - 10.2013
Job overview
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Preparing cocktails and drinks for customers.
- Serving clients while trying to provide a comfortable and memorable experience.
Education
Lara Aeronautical, Madrid, Spain
EASA License from AERONAUTICAL
06.2019
UNIVERSITY COMPLUTENSE OF MADRID, Madrid, Spain
LAW from LAW
06.2019
IES BARRIO DE LORANCA, Madrid, Spain
High School Diploma
05.2011
Skills
- Customer Assistance
- Reliability and punctuality
- Equipment monitoring
- Cultural Sensitivity
- Safety awareness
- Assertiveness
- Conflict Mediation
- First Aid
- Safety Procedures
- Decision-Making
- Emergency Evacuation
- Verbal and written communication
Languages
Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Danish
Elementary (A2)
German
Beginner (A1)
Work Preference
Work Type
Full TimeAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Cabin Crew
Malta MedAir
01.2024 - 07.2024
Insurance Agent
Ocaso
10.2023 - 01.2024
Store Clerk
Moda Joven
11.2016 - 10.2018
Waitress Trainee
Restaurante Imagine
06.2013 - 07.2022
Staff Member
Restaurante Imagine
06.2013 - 07.2022
Barmaid
Bahia Sound Lounge
05.2013 - 10.2013
Lara Aeronautical
EASA License from AERONAUTICAL
UNIVERSITY COMPLUTENSE OF MADRID
LAW from LAW
IES BARRIO DE LORANCA
High School Diploma
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