Mattia Perlini

• Lead the Digital PMO Execution team, managing PMO Analysts within the Digital department to ensure day-to-day PMO activities maximize outcomes, including system accuracy, completeness, reporting on KPIs, financials, and governance.
• Drive continuous improvement initiatives, including the adoption of Jira Align and the development of leadership dashboards, resulting in enhanced reporting efficiency and self-service OKR processes.
• Lead risk governance reviews, digital ceremonies, and portfolio health checks, reducing critical risks through proactive monitoring on dashboards.
• Coordinate and host Leadership Team forums such as the Digital Portfolio Planning Group and Data Science Forum, facilitating strategic decision making and critical risk escalation
• Improved the Digital initiative funnel velocity, optimizing the process enhancing velocity and reduce initiative backlog through cross-functional collaboration in particular with Finance and TS.
• Awarded the Digital Excellence Award for automating and streamlining communications processes, enhancing distribution list and stakeholder engagement.
• Nominated to Digital Leadership Team Award: Deliver for Brambles, for having led successfully the Digital FY25 Handshakes with C-level Regions & Functions stakeholders
• Facilitated mentor-matching, career coaching, and team engagement through Insights Discovery, fostering team development and growth.
• Led digital transformation and risk management initiatives, enhancing project governance and streamlining processes.
• Leveraged analytics and digital tools to optimize performance and improve customer experience.
• Coordinated the Digital sustainability FY24 emission baseline by gathering and analyzing data from cross-functional stakeholders & addressing data gaps, to ultimately allow building the emission calculator and to set decarbonization targets.

• Administered and optimized Portfolio and Project Management (PPM) applications, ensuring accurate data management, process adherence, and system improvements.
• Focal point for all Digital project/initiative portfolio information, including documentation and process compliance, resource assignments, time tracking, and project metadata.
• Provide administrative support and assist Initiative Owners / Project Managers with schedule changes, resource assignment, change requests, and project closure, etc
• Ensure accuracy of all workflows, paperwork and change requests
• Ensured data integrity across projects, including risks and status updates.
• Conducted compliance audits and enforced governance standards and lifecycle methodology.
• Monitored adherence to the project initiation and governance phase gate processes.
• Provided training and support for initiative owners and project managers during TO implementation.

Part of the Strategy & Programs Team within Customer Experience:

• Analyzed customer feedback and data to identify areas for improvement in customer experience initiatives.
• Monitored and reported on the effectiveness of customer experience initiatives.
• Embed Project Management principles in the programs, including Resource Management, Risk Management, Change Management, Governance, Reporting, Communicating and Process
• Coordinated and Chaired Customer Experience Automation SteerCo composed by Senior CX Leadership
• Lead the Comms & Change management workstream of the Customer Reporting Automation project across Europe
• PMO lead for the Zero Emission City Deliveries program aligned with FedEx’s 2040 carbon neutrality target.

• Provided strategic direction and coordination for the integration of HR processes & system during following FedEx’s acquisition of TNT.
• Developed and implemented project plans, timelines, and budgets to support HR integration initiatives.
• Maintained alignment on timelines, budgets, and decision-making with senior leadership.
• Ensured quality assurance and facilitated communication across integration activities.