Mattia Pellati
Fanano
Summary
Adept at elevating guest experiences, I leveraged my problem-solving skills and tourism knowledge at Fanano APT to plan and execute seamless events. Skilled in customer service and cash handling, I ensured professional front office operations at HOSTELONE, significantly enhancing visitor satisfaction. My approach consistently focuses on impactful results through strategic planning and effective communication.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Fanano APT
07.2020 - 08.2023
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Planned events and activities
- Social media management
- Dealed with hotels and tourist business
- Cooperated with local authorities
- Knowledge of Office package
- Tour leading on local routes
Receptionist
HOSTELONE
07.2022 - 09.2022
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Completed all tasks in compliance with company policies and procedures.
Education
High School Diploma -
Liceo Classico Mario Allegretti
Vignola (MO), Italy07.2008
Skills
Customer Service
Guest Services
Problem-solving skills
Cash Handling
Time Management
Oral and written communications
Tourism Knowledge
Problem-Solving
Tour Arrangements
Listening Skills
Timeline
Receptionist
HOSTELONE
07.2022 - 09.2022
Front Desk Agent
Fanano APT
07.2020 - 08.2023
High School Diploma -
Liceo Classico Mario Allegretti
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